MAKENZIE JOY
Carteret
Summary
Hardworking and reliable professional with broad history of working in customer service roles. Familiar with all aspects of food preparation, cooking and presentation. Efficiently takes orders, handles payments and resolves customer complaints in a timely manner. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Paraprofessional
Carteret Board of Education
11.2024 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
Customer Service Cashier
Shoprite
03.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
Fast Food Worker
Shake Shack
04.2023 - 06.2023
- Developed a thorough knowledge of menu items and their preparation methods
- Greeted customers, provided excellent customer service, and addressed customer inquiries
- Ensured compliance with local health codes during food preparation process
- Cleaned counters, cashier area and utensil display to comply with sanitary regulations
- Followed safety procedures to prevent foodborne illness and allergens
- Efficiently prepared food orders according to customer requests
- Communicated with co-workers to improve operations and reduce wait times
- Performed daily opening and closing procedures for restaurant
- Demonstrated knowledge of company policies regarding payment methods and security practices
Customer Service Associate Cashier
Harmons
04.2022 - 01.2023
- Provided assistance to clients
- Assisted customers in person
- Answered phone and assisted customers with changes
- Explained products and benefits
- Inventoried stock
- Operated the cash drawer
- Confirmed payments, refunds, etc
- Resolved payment and order disputes
- Maintained up-to-date knowledge of customer accounts
Customer Service Associate
Walgreens
08.2021 - 04.2022
- Answered phone and assisted customers with changes
- Responded quickly to meet customer needs and resolve problems
- Worked with coworkers to complete tasks
- Assisted customers with product selection, order entry, and payment processing
- Resolved product or service problems by clarifying customer's complaints and determining cause of problem
- Researched information related to orders, returns, warranties, repairs, ensuring accuracy at all times
- Submitted credit requests for defective products, pricing errors and customer accommodations
- Identified opportunities for process improvement through feedback from customers and team members
Education
High School Diploma - undefined
Carteret High School
Carteret, Nj06.2021
Skills
- Customer Loyalty
- Station Preparation
- Good with Numbers and Math
- Customer Engagement
- Critical Thinking
- Hospitality and Accommodation
- Health and Safety Standards
- Late-Night Shift Availability
- Math Skills
Certification
Food handler essentials course17e423-jceeg59
Timeline
Paraprofessional
Carteret Board of Education
11.2024 - Current
Customer Service Cashier
Shoprite
03.2024 - Current
Fast Food Worker
Shake Shack
04.2023 - 06.2023
Customer Service Associate Cashier
Harmons
04.2022 - 01.2023
Customer Service Associate
Walgreens
08.2021 - 04.2022
High School Diploma - undefined
Carteret High School
Similar Profiles
Alexa Rae BernatowiczAlexa Rae Bernatowicz
School Counseling Intern at Carteret Board Of EducationSchool Counseling Intern at Carteret Board Of Education
Jessica WojcikJessica Wojcik
Reading Intervention Teacher at Carteret Board of EducationReading Intervention Teacher at Carteret Board of Education
Jeanette NathanJeanette Nathan
Elementary School Teacher at Carteret Board Of EducationElementary School Teacher at Carteret Board Of Education
JASPREET KAURJASPREET KAUR
Medical Assistant at Roosevelt Medical CenterMedical Assistant at Roosevelt Medical Center
Tarynn MorrisTarynn Morris
Operations Supervisor at DHL Global MailOperations Supervisor at DHL Global Mail