Makenzie LeMay
Spokane,WA
Summary
Proven leader in customer-centric roles, adept at workflow management and problem-solving, significantly enhancing shopping and dining experiences, Excelled in coaching teams, ensuring policy compliance, and optimizing operations. Mastery in cash register operation and exceptional listening skills underscore achievements in service excellence and productivity enhancement.
Overview
3
3
years of professional experience
Work History
Front End Supervisor
Ross Dress for Less
01.2023 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Dinning Room Supervisor
Fairwood Retirement Village
03.2021 - 01.2023
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Maintained responsibility for food, beverage and kitchen equipment ordering, regularly assessing departmental needs and verifying sufficient stock levels.
Education
Nursing
Whitworth University
Spokane, WAHigh School Diploma -
North Central High School
Spokane, WA06.2024
Skills
- Customer Service
- Problem-solving skills
- Cash Register Operation
- Workflow Management
- Opening and closing procedures
- Time Management
Timeline
Front End Supervisor
Ross Dress for Less
01.2023 - Current
Dinning Room Supervisor
Fairwood Retirement Village
03.2021 - 01.2023
Nursing
Whitworth University
High School Diploma -
North Central High School