Makenzie Merendo
Amsterdam
Summary
Skilled at fostering customer relationships and enhancing business operations, I leveraged my problem-solving skills and teamwork at Jersey Mike's Subs to significantly improve service delivery. My experience at Crystal Reiki Healing Arts Center honed my ability to manage high-stress situations, ensuring a seamless customer experience. My background demonstrates a commitment to excellence in client service and operational efficiency.
Overview
7
7
years of professional experience
Work History
Sales Associate
Crystal Reiki Healing Arts Center
05.2018 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Dog Daycare Attendant
Bark and Stay
08.2021 - 08.2023
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
- Communicated professionally with pet owners via phone, email, and text.
- Strengthened customer loyalty by going above and beyond in addressing concerns and providing solutions to any issues.
Food Service Worker
Jersey Mike's Subs
05.2021 - 08.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
Associate In Applied Science - Animal Industry
SUNY Cobleskill
Cobleskill, NY12.2021
Bachelor Of Technology - Canine Training And Management
SUNY Cobleskill
Cobleskill, NY12.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Stocking and receiving
- Client service
Timeline
Dog Daycare Attendant
Bark and Stay
08.2021 - 08.2023
Food Service Worker
Jersey Mike's Subs
05.2021 - 08.2021
Sales Associate
Crystal Reiki Healing Arts Center
05.2018 - Current
Associate In Applied Science - Animal Industry
SUNY Cobleskill
Bachelor Of Technology - Canine Training And Management
SUNY Cobleskill
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