Makenzie Smith
Summary
Collaborative professional with dedication to partnering with coworkers to promote engaged, empowering work and work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Server
Piccino
09.2021 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Observed servers to provide feedback and coaching in areas requiring improvement.
Intern
Community Boards
03.2021 - 03.2022
- Organized scheduling for mediators and conflict coaches and matched them with appropriate cases.
- Sorted, organized, and created files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge and certification as a mediator and conflict coach.
- Interacted with clients by phone, email, or in-person to provide information about offered services and did the intake process.
- Helped organize and run educational workshops with participants from all over the country.
Maitre D'
Park Tavern
05.2016 - 03.2020
- Managed, staffed, trained and scheduled the door staff.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used time management to predict and plan the structure of a shift to maximize service and profits.
- Made and designed daily menus for both the restaurant and private events.
- Assisted in planning and executing private and offsite events to the satisfaction of the guests and the standard of the business.
Education
Bachelor of Arts - Communication Studies
San Francisco State University
San Francisco, CA06.2021
Skills
- Leadership
- Organization and Efficiency
- Workflow Coordination
- Conflict Resolution
- Verbal and Written Communication
- Sales Techniques
- Adaptable and Flexible
- Positive and Friendly Attitude
Certification
- Certified Conflict Coach - April 2021-Present
Timeline
Lead Server
Piccino
09.2021 - Current
Intern
Community Boards
03.2021 - 03.2022
Maitre D'
Park Tavern
05.2016 - 03.2020
Bachelor of Arts - Communication Studies
San Francisco State University