Makenzie Telstad
Evergreen Park,IL
Summary
Goal-oriented individual with a strong background in customer service and operational efficiency. Skilled in managing cash handling processes and resolving customer issues to ensure satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Seasonal Sales Associate
Victoria's Secret & PINK
10.2025 - 01.2026
- Assisted customers with product selection and inquiries, ensuring a positive shopping experience.
- Maintained visual merchandising standards to enhance store presentation and brand image.
- Processed transactions efficiently using point-of-sale systems, minimizing customer wait times.
- Collaborated with team members to achieve sales targets and optimize inventory management.
- Engaged in training sessions to develop product knowledge and improve customer engagement skills.
- Handled merchandise restocking and organization, contributing to overall store efficiency.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
Shift Lead
Walgreens Boots Alliance
06.2025 - 10.2025
- Supervised daily operations to ensure smooth workflow and high customer satisfaction.
- Trained and mentored new team members on store policies and procedures.
- Managed inventory levels, ensuring optimal stock availability for customers.
- Assisted with scheduling shifts to align staff availability with peak business hours.
- Resolved customer inquiries and complaints to maintain positive shopping experiences.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Sales Lead
Journeys Kidz
03.2025 - 06.2025
- Assisted customers in selecting products, enhancing overall shopping experience.
- Demonstrated product knowledge to drive sales and foster customer engagement.
- Collaborated with team members to maintain store organization and visual standards.
- Processed transactions efficiently using POS systems, ensuring accuracy and speed.
- Trained new staff on store policies, procedures, and customer service expectations.
- Addressed customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Cashier Lead
Bath and Body Works, Limited Brands
08.2023 - 03.2025
- Oversaw daily cash handling procedures and ensured accuracy in register operations.
- Trained and mentored new cashiers on customer service standards and point-of-sale systems.
- Implemented process improvements that enhanced transaction efficiency and reduced customer wait times.
- Managed scheduling and workflow for cashier team to optimize staffing during peak hours.
- Resolved customer inquiries and complaints, maintaining high levels of satisfaction and loyalty.
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
Cashier
Bath and Body Works, Limited Brands
08.2021 - 08.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking shelves and organizing products.
- Trained new staff on operational procedures and customer service techniques.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Identified opportunities for process improvements to enhance checkout efficiency.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Front End Supervisor
Burlington
01.2021 - 04.2021
- Supervised front-end operations, ensuring efficient customer service and accurate transactions.
- Trained and mentored staff on best practices for customer engagement and sales techniques.
- Implemented inventory control measures to maintain stock levels and minimize shrinkage.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Cashier
America's Dog and Burger
03.2019 - 03.2020
- Advised customers on menu selections to optimize satisfaction and enjoyment.
- Adjusted availability to support store needs and improve overall efficiency.
- Executed payment processing through POS system to ensure accurate order fulfillment.
- Addressed customer inquiries and concerns to ensure optimal satisfaction with food offerings.
Education
Criminal Justice
Saint Xavier University
Chicago, IL12-2026
High School Diploma -
Evergreen Park Community High School
Evergreen Park, IL05-2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Outgoing personality
- Exceptional customer service
- Flexible schedule
- Verbal/written communication
Timeline
Seasonal Sales Associate
Victoria's Secret & PINK
10.2025 - 01.2026
Shift Lead
Walgreens Boots Alliance
06.2025 - 10.2025
Sales Lead
Journeys Kidz
03.2025 - 06.2025
Cashier Lead
Bath and Body Works, Limited Brands
08.2023 - 03.2025
Cashier
Bath and Body Works, Limited Brands
08.2021 - 08.2023
Front End Supervisor
Burlington
01.2021 - 04.2021
Cashier
America's Dog and Burger
03.2019 - 03.2020
Criminal Justice
Saint Xavier University
High School Diploma -
Evergreen Park Community High School