MaKenzie Cochran
Greenville
Summary
Professional telecommunication specialist with substantial experience in emergency response and call management. Demonstrates strong skills in communication, problem-solving, and multitasking. Ensures seamless team collaboration and adapts easily to changing situations. Reliable and results-driven, with focus on delivering high-quality service and supporting team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Telecommunicator
Marshall Tx Police Department
Marshall, TX
07.2024 - 11.2025
- Operated multi-line phone systems to receive emergency calls and dispatch appropriate responders.
- Provided accurate information to the public regarding emergencies and non-emergency situations.
- Maintained detailed logs of calls, incidents, and actions taken for record-keeping purposes.
- Coordinated communication between law enforcement, fire department, and medical services during crises.
- Utilized computer-aided dispatch (CAD) systems to track response times and resource allocation efficiently.
- Demonstrated adaptability by quickly responding to changing priorities in high-pressure environments.
Cashier
Shipping Zone
Sulphur Springs, TX
08.2023 - 04.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring consistent financial integrity.
- Resolved customer complaints promptly, fostering positive relationships and satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Prepared shipping documentation and labels for outbound packages, ensuring accuracy and compliance.
- Collaborated with team members to maintain organized workspaces and streamline shipping processes.
Merchandise Manager
Dollar Tree
Sulphur Springs, TX
08.2022 - 07.2023
- Developed and executed merchandising strategies to optimize product placement and enhance customer engagement.
- Managed inventory levels, ensuring timely replenishment and minimizing stockouts across all store locations.
- Analyzed sales data to identify trends, adjusting merchandise selections to align with seasonal demands.
- Trained and supervised team members on visual merchandising standards and best practices for product displays.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Managed team performance, providing feedback and coaching to enhance productivity.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Aide
Mission Center Adult Day Services
Midland, TX
12.2022 - 05.2023
- Assisted daily activities for participants, ensuring a supportive and engaging environment.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Monitored participant health and well-being, reporting significant changes to staff.
- Organized recreational and educational activities, promoting social interaction among clients.
- Maintained cleanliness and safety standards within the facility, contributing to overall wellness.
- Trained new aides on operational procedures and best practices in client care.
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Coordinated with family members to support patient needs and concerns effectively.
Vet Technician
Baze Animal Clinic
Midland, TX
11.2021 - 02.2022
- Administered medications and vaccinations to animals, ensuring compliance with veterinary protocols.
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Conducted routine health examinations, identifying potential health issues for timely intervention.
- Educated pet owners on proper animal care, nutrition, and preventive health measures to enhance wellbeing.
- Managed medical records using electronic systems, ensuring accuracy and confidentiality of sensitive information.
Pharmacy Technician
Shannon Medical Center
San Angelo, TX
08.2018 - 11.2021
- Processed medication orders accurately and efficiently for diverse patient populations.
- Assisted pharmacists in preparing prescriptions and managing inventory levels.
- Maintained compliance with safety regulations and pharmacy protocols to ensure patient safety.
- Trained new pharmacy technicians on operational procedures and customer service best practices.
- Monitored and reported discrepancies in medication stock to enhance inventory accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Compounded sterile and non-sterile medications following established protocols and safety guidelines.
Family Advocate
ICD Family Shelter
San Angelo, TX
08.2018 - 10.2020
- Facilitated family support services by coordinating access to community resources.
- Developed individualized service plans to address unique family needs and goals.
- Advocated for clients' rights and needs in various social service settings.
- Provided crisis intervention and emotional support during critical situations.
- Evaluated program effectiveness through client feedback and outcome assessments.
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Identified available community resources and programs for families of disabled children.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions
- Answered incoming calls efficiently, providing accurate information and support to callers.
- Managed call routing to ensure timely response and resolution of inquiries.
- Provided crisis intervention and emotional support to clients experiencing domestic violence.
- Collaborated with law enforcement and legal professionals to ensure client safety and access to resources.
Home Health Aide
Visiting Angels Home Care
San Angelo, TX
06.2018 - 08.2018
- Provided personalized care to patients, ensuring comfort and safety during daily activities.
- Assisted with medication management, promoting adherence to prescribed treatment plans.
- Monitored vital signs, accurately documenting changes for healthcare team review.
- Developed and maintained positive relationships with patients, fostering trust and communication.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Domestic Violence Advocate
Lilah Smith Safe House
Fort Stockton, TX
10.2017 - 05.2018
- Advocated for client needs within community organizations, enhancing resource availability and support networks.
- Conducted assessments to identify clients' immediate needs, creating personalized safety plans accordingly.
- Trained new advocates on protocols, best practices, and resource navigation for effective client assistance.
- Organized community outreach programs to raise awareness about domestic violence issues and available services.
- Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
- Conducted regular safety audits of facilities and procedures, maintaining a secure environment for staff and clients alike.
- Increased awareness of domestic violence issues by conducting community outreach and educational presentations.
Direct Support Professional
San Angelo State Supported Living Center
San Angelo, TX
03.2016 - 02.2017
- Provided direct care and support to individuals with disabilities, enhancing daily living skills.
- Implemented individualized support plans to promote independence and personal growth.
- Monitored and documented client progress, ensuring accurate reporting of behavioral changes.
- Trained new staff on best practices for client care and safety protocols.
- Advocated for clients' needs, facilitating access to community resources and services.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Education
High School Diploma -
Lake View
San Angelo, TX05-2014
No Degree - Pharmacy
Howard College
San Angelo, TX2019
Skills
- Call prioritization
- Public safety awareness
- Stress tolerance
- Information gathering
- Multi-line telephone systems
- Patient care
- Victim advocacy
- Mental health awareness
- Sexual assault response
- Safety planning
- Family advocacy
- Crisis intervention strategies
Certification
- TCole Telecommunicator
- CPR
- Pharmacy Tech
Timeline
Telecommunicator
Marshall Tx Police Department
07.2024 - 11.2025
Cashier
Shipping Zone
08.2023 - 04.2024
Aide
Mission Center Adult Day Services
12.2022 - 05.2023
Merchandise Manager
Dollar Tree
08.2022 - 07.2023
Vet Technician
Baze Animal Clinic
11.2021 - 02.2022
Pharmacy Technician
Shannon Medical Center
08.2018 - 11.2021
Family Advocate
ICD Family Shelter
08.2018 - 10.2020
Home Health Aide
Visiting Angels Home Care
06.2018 - 08.2018
Domestic Violence Advocate
Lilah Smith Safe House
10.2017 - 05.2018
Direct Support Professional
San Angelo State Supported Living Center
03.2016 - 02.2017
High School Diploma -
Lake View
No Degree - Pharmacy
Howard College