Makesha Pritchett
Goreville,IL
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Rhoads one stop
Anna, IL
05.2019 - 10.2021
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Processed refunds and exchanges according to company policy.
- Trained new cashiers on proper use of registers and store policies.
- Developed strong working relationships with team members to foster collaboration.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Managed scheduling, payroll, and time off requests for team members.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Performed daily opening and closing procedures for the register area.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Answered customer questions and provided store information.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
Education
High School Diploma -
Vienna High School
Vienna, IL08-2011
Skills
- Shift Scheduling
- Positive Attitude
- Heavy Lifting
- Store Opening and Closing
- Online Order Picking
- Team Leadership
- Flexible Schedule
- Merchandise Stocking
- Cash Register Operation
- Retail Merchandising
- Opening and closing procedures
- Money Handling
- Deposit Preparation
- Cash Drawer Reconciliation
Timeline
Cashier Team Lead
Rhoads one stop
05.2019 - 10.2021
High School Diploma -
Vienna High School