Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Makesha Walton

Greenfield,WI

Summary

Strong customer service and administrative skills in fast client-focused environment. Excels in communication, organization, and managing multiple tasks. Knowledgeable with a passion for learning and growing within this field. Brings understanding of customer service and attention to detail, ensuring high-quality experience for clients. Ready to use and develop skills in skincare and client care in front desk, and esthetic rolls.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Face Foundrié
10.2023 - 06.2024
  • Educated patients on treatment options.
  • Managed appointments for 8 estheticians
  • Managed around 8-20 in coming calls, emails a day.
  • Conversed with all clients upon entry and exit, offered beverages, answered questions, and accommodated all guest requests.
  • Discussed procedures and treatment options with clients.
  • Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
  • Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Sterilized equipment for patient treatments.
  • Stocked treatment rooms with proper supplies.
  • Created appointments for clients. Helped in rebooking, and sent reminder texts and emails out each day.

Esthetician

Face Foundrié
10.2022 - 06.2024
  • Established long-lasting relationships with clients
  • Exceptional Customer service
  • Serviced 5-9 clients daily
  • Developed personalized plans for clients experiencing acne or other skin issues
  • Individualized each client experience
  • Enhancing customer experience by remembering individual facts about each client, pertaining to their lives as well as their facial preferences and accommodations, to help create and maintain client satisfaction and relationships.
  • Educated clients on proper skincare routine maintenance at home and guided them in selecting appropriate products.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Maintained client profiles with information regarding treatments and treatment plans

Education

License - Esthetics

Milwaukee Area Technical College
Mequon, WI
03.2023

Skills

  • Problem-solving skills
  • Relationship building
  • Punctual and reliable
  • Multitasking and organization
  • Relaxation and facial massage techniques
  • Retail sale skills

Accomplishments

Honor roll while attending school for Esthetics

Google reviews from past clients

Timeline

Front Desk Receptionist

Face Foundrié
10.2023 - 06.2024

Esthetician

Face Foundrié
10.2022 - 06.2024

License - Esthetics

Milwaukee Area Technical College

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Makesha Walton