Makeyta Hale
Bessemer,Alabama
Summary
Dynamic Shift Lead Manager at Milos Hamburgers with a proven track record in team motivation and operations management. Expert in training and mentoring staff, enhancing customer satisfaction, and optimizing inventory levels. Committed to workplace safety and excellence, consistently delivering efficient service and fostering a positive work environment. Results-driven management professional prepared to lead shifts with focus on operational efficiency and team morale. Known for improving workflow processes and resolving conflicts to maintain productive work environment. Values collaboration and adaptability, consistently ensuring dependable team performance and goal achievement.
Overview
4
4
years of professional experience
Work History
Shift Lead Manager
Milos Hamburgers
01.2023 - 04.2025
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- Trained and mentored new employees to maximize team performance.
- Supervised ongoing daily production phases.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Created and implemented strategies for improving operational efficiency and accuracy.
Cashier
Milo's Hamburgers
06.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Piggly Wiggly Grocery
04.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
Associate of Science - Nursing
Lawson State Community College
Birmingham, AL05-2027
Bachelor of Science - Nursing
University of Alabama At Birmingham
Birmingham, AL05-2026
High School Diploma -
Sylacauga High School
Sylacauga, AL05-2022
Skills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Operations management
- Rules enforcement
- Cash handling
- Energetic and enthusiastic
- Opening and closing procedures
- Accurate money handling
- Team development
- Training and mentoring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Shift Lead Manager
Milos Hamburgers
01.2023 - 04.2025
Cashier
Milo's Hamburgers
06.2022 - 01.2023
Cashier
Piggly Wiggly Grocery
04.2021 - 05.2022
Associate of Science - Nursing
Lawson State Community College
Bachelor of Science - Nursing
University of Alabama At Birmingham
High School Diploma -
Sylacauga High School
Similar Profiles
Makeyta HaleMakeyta Hale
Shift Leader at Milos HamburgersShift Leader at Milos Hamburgers
Jennifer BlackwellJennifer Blackwell
Assistant Manager at Milos HamburgersAssistant Manager at Milos Hamburgers
Harrison SkillmanHarrison Skillman
Crew Member at Milos HamburgersCrew Member at Milos Hamburgers
Johnathen BoykinsJohnathen Boykins
Army National Guardsman at Alabama Army National GuardArmy National Guardsman at Alabama Army National Guard
Lakeria JenkinsLakeria Jenkins
Guest Advocate at TargetGuest Advocate at Target