Makhi Dickerson
Houston
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
6
6
years of professional experience
Work History
Service Coordinator
Discount Tire
2990 South Loop W Houston, TX 77054 United States
01.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Communicated with clients and service providers to provide updates on work progress.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
Cashier
Shipley Do-Nuts
3726 Scott St Houston, TX 77004 United States
06.2019 - 05.2024
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Trained team members on cash register operation and cash handling.
Shoe Sales Associate
Dick's
11200 Broadway St Pearland, TX 77584 United State
08.2023 - 10.2023
- Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
- Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Conducted regular price checks, keeping customers informed of current promotions and discounts available.
Sales Customer Satisfaction
AutoZone
10140 Highway 6 Missouri City, TX 77459 United St
04.2023 - 07.2023
- Increased productivity within the department by introducing automation tools and efficient workflow management systems into daily operations.
- Nurtured strong relationships with customers by consistently providing exceptional service, resulting in increased referrals and positive word-of-mouth promotion for the company.
- Created a supportive work atmosphere where staff members were encouraged to share ideas on how to enhance customer experiences, leading to a more effective and motivated team.
Education
BBA - Finance
Prairie View A&M University
Prairie View, TX12-2027
High School Diploma -
L.V. Hightower Highschool
3333 Hurricane Ln Missouri City, TX 77459 United 05-2023
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Team leadership
- Goal setting
- Active listening
- Problem-solving
- Detail orientation
- Teamwork
- Reliability
- Team collaboration
- Strategic planning
Timeline
Service Coordinator
Discount Tire
01.2024 - Current
Shoe Sales Associate
Dick's
08.2023 - 10.2023
Sales Customer Satisfaction
AutoZone
04.2023 - 07.2023
Cashier
Shipley Do-Nuts
06.2019 - 05.2024
BBA - Finance
Prairie View A&M University
High School Diploma -
L.V. Hightower Highschool