Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makhi Dickerson

Houston

Summary

Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.

Overview

6
6
years of professional experience

Work History

Service Coordinator

Discount Tire
01.2024 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Assessed customer needs and developed solutions to meet needs.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Communicated with clients and service providers to provide updates on work progress.
  • Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.

Cashier

Shipley Do-Nuts
06.2019 - 05.2024
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Trained team members on cash register operation and cash handling.

Shoe Sales Associate

Dick's
08.2023 - 10.2023
  • Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
  • Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Conducted regular price checks, keeping customers informed of current promotions and discounts available.

Sales Customer Satisfaction

AutoZone
04.2023 - 07.2023
  • Increased productivity within the department by introducing automation tools and efficient workflow management systems into daily operations.
  • Nurtured strong relationships with customers by consistently providing exceptional service, resulting in increased referrals and positive word-of-mouth promotion for the company.
  • Created a supportive work atmosphere where staff members were encouraged to share ideas on how to enhance customer experiences, leading to a more effective and motivated team.

Education

BBA - Finance

Prairie View A&M University
Prairie View, TX
12-2027

High School Diploma -

L.V. Hightower Highschool
3333 Hurricane Ln Missouri City, TX 77459 United
05-2023

Skills

  • Telephone communication
  • Accurate recordkeeping
  • Client advocacy
  • Notetaking and documentation
  • Team leadership
  • Goal setting
  • Active listening
  • Problem-solving
  • Detail orientation
  • Teamwork
  • Reliability
  • Team collaboration
  • Strategic planning

Timeline

Service Coordinator

Discount Tire
01.2024 - Current

Shoe Sales Associate

Dick's
08.2023 - 10.2023

Sales Customer Satisfaction

AutoZone
04.2023 - 07.2023

Cashier

Shipley Do-Nuts
06.2019 - 05.2024

BBA - Finance

Prairie View A&M University

High School Diploma -

L.V. Hightower Highschool
Makhi Dickerson