Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Activities
Timeline
AdministrativeAssistant
MAKHIAH JONES

MAKHIAH JONES

Cheltenham,PA

Summary

Talented communicator with a passion for making connections. Skilled in client experiences & exceeding expectations with refined attention to detail. Adept at working both collaboratively & unsupervised.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Client Specialist

Milan Laser Hair Removal
Jenkintown, PA
04.2024 - 12.2024
  • Managed + maintained client accounts, appointments & transactions via Salesforce.
  • Served as a liaison contacting various internal departments & lenders to resolve discrepancies on clients behalf.
  • Remained consistent in meeting KPI metrics to achieve $144,887 in upsells ($919,155 in total clinic sales).
  • Listened with enthusiasm to anticipate client needs & identify upsell opportunities.
  • Researched & compared competitors to help clients overcome their "No".
  • Connected clients to CredCompare (credit lenders PatientFi, Alphaeon, Synchrony, etc.) to eliminate financial barriers to LHR.
  • Scheduled, attended, and participated in local + regional meetings via Google Meet.
  • Made detailed notes of client treatment needs & personal preferences.
  • Assisted clients in completing Health History Forms & Payment Agreements via Docusign.
  • Operated in compliance with HIPAA.
  • Adapted to a multitude of company overhauls to hardware, software, policies & procedures.
  • Prepared with the ability to answer any questions clients pose about the LHR process.
  • Delegated tasks to specialized teams when necessary to ensure concerns were addressed effectively.
  • Followed up with clients to verify satisfaction.

Medical Records File Clerk

Northwest Medical & Rehabilitation Center
Philadelphia, PA
02.2024 - 04.2024
  • Found & filed medical charts between two buildings.
  • Entered data into computers.
  • Organized time sensitive paperwork.
  • Used a calculator for automobile ACT IV information.
  • Copied documents.
  • Answered phones and emails.

Studio Coordinator

Waxing the City
Philadelphia, PA
01.2022 - 12.2023
  • Answered questions regarding accounts, billing, products, availability, pricing & services.
  • Ensured monthly membership payments have collected.
  • Recorded cerologists services, sales & rebook rates via Studio Huddle.
  • Provided & filed consent forms.
  • Counted daily deposits & recorded drawer totals twice per shift.
  • Processed refunds.
  • Fielded emails, cancellation forms & client feedback.
  • Made clients aware of studio promotions & policies.
  • Managed phone calls along with checking voicemails & messages.
  • Ordered, stocked & made record of merchandise.
  • Sold & informed clients of memberships.
  • Checked clients in & out via Zenoti pos.

Visitors Experience Associate

Pennsylvania Academy of the Fine Arts
Philadelphia, PA
01.2022 - 12.2023
  • Followed routine operations to maintain accurate transaction & deposit records.
  • Processed group & individual transactions via Blackbaud.
  • Kept complete & correct attendance records.
  • Conducted membership sales via Blackbaud.
  • Lead personally curated tour for PAFA community members & the public.
  • Maintained standards for orderly front desk, coatrooms & bathrooms.
  • Assisted visitors with special needs access entrances, services & restrooms.
  • Fielded & directed the phone calls of potential visitors.
  • Nurtured engaging relationships with the community through public programming.
  • Provided coverage for other departmental areas as needed.

Esthetics Student

QUEEN BEAUTY ACADEMY
Philadelphia, PA
03.2020 - 01.2021
  • Performed facials, waxing, lash lifts, lash + brow tint, & makeup applications.
  • Prepared treatment rooms for beauty services.
  • Maintained updated knowledge of products & industry operations.
  • Conducted client skin consultations.
  • Scheduled & confirmed appointments.
  • Developed personalized client treatment plans.
  • Created promotional offers.
  • Upheld strict covid-19 sanitation protocol.
  • Laundry (washing + folding) & trash disposal.

Education

ESTHETICS PROGRAM -

Queen Beauty Academy
01.2021

HIGH SCHOOL DIPLOMA -

Central High School
05.2019

Skills

  • Highly organized
  • Streamlining operations
  • Quick comprehension
  • Thoughtful
  • Time management
  • Follow-through
  • Handling complaints with a goal of satisfaction
  • Connecting with clients

Certification

  • Barbicide Covid-19 Certification
  • Mental Health First Aid Certification

Accomplishments

  • Obtained 350 non-profit volunteer hours annually over 5 consecutive years
  • Work presented in the PAFA "Insider Art" Works on Paper Gallery
  • Recipient of the highest scoring salon project final
  • Awarded for most returning clients

Activities

  • Barnes Art Partnership

Timeline

Client Specialist

Milan Laser Hair Removal
04.2024 - 12.2024

Medical Records File Clerk

Northwest Medical & Rehabilitation Center
02.2024 - 04.2024

Studio Coordinator

Waxing the City
01.2022 - 12.2023

Visitors Experience Associate

Pennsylvania Academy of the Fine Arts
01.2022 - 12.2023

Esthetics Student

QUEEN BEAUTY ACADEMY
03.2020 - 01.2021

ESTHETICS PROGRAM -

Queen Beauty Academy

HIGH SCHOOL DIPLOMA -

Central High School

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MAKHIAH JONES