Makhiya Dawkins
Douglasville,Georgia
Summary
I am great with talking to people within all ages. Some employers of mine even say that I am easy to talk to you and have very great social skills. I have a great work ethic and very resourceful. Focused, reliable, and devoted best describes me professionally.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Premier Drugstore
02.2023 - 10.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Resolved third-party billing, computer system and customer service issues.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
Pharmacy Technician
CVS Pharmacy
09.2022 - 02.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted, measured and compounded medications following standard procedures.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Cashier and Customer Service
Kroger
04.2021 - 09.2022
- Providing customer service to customers who have to return items such as produce, bad food, damaged items
- Stocking things due to the staff shortage
- Taking shifts when people resign and woeking a few extra hours
- Juggling through customer service , cashier, and self checkout when doing other peoples breaks as well.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
- Monitored self-checkout systems and provided help in resolving complex problems.
Clerk
Zaxbys
08.2020 - 03.2021
- Cleaning, cash handling, having a great attitude when people are upset about prices
- Providing refunds for honest mistakes made by people that worked in the kitchen
- I delivered food to others outside when it was raining when customers didn't want to get wet
- I always wore my uniform to every shift As well.
Cashier/Customer Service
Six Flags Over Georgia
05.2019 - 01.2020
- To handle cashing and provide customer service to those in the amusement park
- I provided details about certain areas in the park
- I accomplished issuing seasonal passe, cleaning the whole area of the space i was working.
Education
Pharmacy Tech 10010 -
West Georgia Technical College
Douglasville, GA05.2022
Skills
- Microsoft word
- Customer service
- Time management
- Computer skills
- English
- Cashiering
- Communication skills
- Payment Processing
- Cash Register Operation
- ID Verification
- POS Systems
- Product Restocking
- Customer Assistance
- Returns Processing
- Refunds and Exchanges
- Cash Handling and Management
- Conflict Resolution
- Order Taking
- Staff Mentoring
- Cleaning and Sanitizing
- Inventory Management
- Daily Reporting
- Retail Merchandising
- Product Location
- Accounting Software
- Insurance Billing
- Medication Dispensing
- Regulatory Compliance
- Drug Inventory Control
- Drug Safety
- Drug Utilization Review
- Insurance Verification
- Record Preparation
- Manual and Automated Medication Dispensing
- New Hire Onboarding
- Pharmacy and Customer Records Management
- Patient Education
- Stress Management
- Compounding Techniques
- Professionalism
Timeline
Pharmacy Technician
Premier Drugstore
02.2023 - 10.2023
Pharmacy Technician
CVS Pharmacy
09.2022 - 02.2023
Cashier and Customer Service
Kroger
04.2021 - 09.2022
Clerk
Zaxbys
08.2020 - 03.2021
Cashier/Customer Service
Six Flags Over Georgia
05.2019 - 01.2020
Pharmacy Tech 10010 -
West Georgia Technical College
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