Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makhyala Brown

Lake Charles,LA

Summary

Dynamic and results-driven professional with extensive experience at Walgreens, excelling in customer service and inventory control. Proven ability to enhance workflow efficiency and foster strong relationships with clients. Skilled in problem-solving and data entry, consistently achieving high levels of accuracy and satisfaction in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Sales Associate

Walgreens
10.2019 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Inventory Specialist

Walgreens
10.2019 - Current
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.

Pharmacy Technician

Walgreens
10.2019 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Operator

Lake Charles Memorial Health System
09.2017 - 10.2019
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
  • Assisting the IT department by managing phone calls and inputting help desk tickets.

Education

High School Diploma -

A.M Barbe High School
Lake Charles
05-2016

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Goal oriented
  • Confidentiality and HIPAA
  • Workflow optimization
  • Inventory control
  • Data entry
  • Empathy and patience

Timeline

Sales Associate

Walgreens
10.2019 - Current

Inventory Specialist

Walgreens
10.2019 - Current

Pharmacy Technician

Walgreens
10.2019 - Current

Operator

Lake Charles Memorial Health System
09.2017 - 10.2019

High School Diploma -

A.M Barbe High School

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Makhyala Brown