Makhyia Beck
Idaho Falls,ID
Summary
Dynamic front desk receptionist with proven expertise at Valley Eye Care, enhancing patient satisfaction through exceptional customer service and efficient appointment scheduling. Skilled in cash handling and office organization, I foster positive relationships and streamline operations, contributing to a welcoming environment and improved patient retention.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Golds Gym
- Checked in guests if needed
- Greeted guests with a friendly welcome
- Clean and sanitize tanning beds, and workout equipment
- Able to make personable relationships with consistent guests and make their experience more enjoyable.
Front Desk Receptionist
Valley Eye Care
Ammon, ID
10.2025 - Current
- Greeted patients and managed check-in processes to ensure efficient service.
- Scheduled appointments using electronic health record systems, optimizing daily operations.
- Assisted with patient inquiries, providing accurate information on services and procedures.
- Maintained organized front desk area, ensuring a welcoming environment for patients.
- Processed patient payments and insurance claims, facilitating smooth financial transactions.
- Implemented patient follow-up procedures to enhance overall satisfaction and retention rates.
- Trained new front desk staff on procedures and software systems for seamless integration.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Booth Attendant
Jefferson County Lake
Rigby, ID
05.2024 - 10.2025
- Assisted guests with inquiries and provided information about park amenities and activities.
- Monitored booth operations to ensure compliance with safety regulations and guidelines.
- Organized booth displays to enhance visitor engagement and streamline service delivery.
- Collaborated with team members to maintain cleanliness and orderliness of the booth area.
- Educated visitors on park rules, policies, and available services for optimal experience.
- Supported event logistics by facilitating check-in processes for attendees and participants.
- Adapted quickly to changing visitor needs while providing exceptional customer service.
- Managed cash transactions accurately, balancing the cash register at the end of each shift.
- Resolved customer complaints promptly, ensuring a positive experience for all patrons.
Assistant Montessori Teacher
Lighthouse Montessori School
Ammon, ID
03.2025 - 07.2025
- Assisted in implementing Montessori curriculum to foster student independence and curiosity.
- Supported classroom management by maintaining a positive and engaging learning environment.
- Collaborated with lead teachers to develop individualized learning plans for students.
- Facilitated daily activities promoting social, emotional, and cognitive development among children.
- Organized classroom materials and resources to enhance instructional effectiveness and accessibility.
- Monitored student progress, providing feedback to educators for tailored instruction strategies.
- Engaged families through regular communication regarding student achievements and classroom activities.
- Implemented Montessori principles in daily classroom activities, promoting independent learning and self-discovery among students.
- Prepared classroom and materials according to montessori pedagogy and needs of children.
- Enhanced student comprehension by utilizing hands-on learning activities and creative teaching methods.
Daycare Teacher
Acorn Children's Academy
Ammon, ID
08.2022 - 08.2024
- Developed and implemented age-appropriate lesson plans to enhance children's cognitive and social skills.
- Fostered a safe and nurturing environment that encouraged children's emotional development and self-expression.
- Collaborated with parents to provide updates on child progress and address behavioral or developmental concerns.
- Organized daily activities promoting physical, intellectual, and emotional growth through play-based learning techniques.
- Monitored children during indoor and outdoor activities, ensuring safety protocols were followed consistently.
- Assisted in maintaining classroom organization, cleanliness, and adherence to health standards for child care facilities.
- Trained new staff on effective teaching strategies, classroom management techniques, and curriculum implementation.
- Evaluated individual student needs to tailor educational approaches that foster personal growth and learning outcomes.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
Education
High School Diploma -
Lincoln Alternative Highschool
Ammon, IDSkills
Customer service
Attention to detail
Time management
Listening skills
Cash handling
Telephone etiquette
Data entry
Problem-solving skills
Team collaboration
Scheduling
Appointment scheduling
Verbal and written communication
Administrative skills
Scheduling appointments
Office organization
Oral and writing communication
File organization
Hospitality services
Front office management
Filing
Sensitive information handling
Work prioritization
Timeline
Front Desk Receptionist
Valley Eye Care
10.2025 - Current
Assistant Montessori Teacher
Lighthouse Montessori School
03.2025 - 07.2025
Booth Attendant
Jefferson County Lake
05.2024 - 10.2025
Daycare Teacher
Acorn Children's Academy
08.2022 - 08.2024
Front Desk Receptionist
Golds Gym
High School Diploma -
Lincoln Alternative Highschool