Makiah Davis

Make outbound and receive inbound calls from Exeter Finance
customers to cure delinquency in Service Operations.

Process payments via ACH bill payment.

Assist with lease ends, charge off accounts, and deficiency balances relating to a repossession, and total loss.

Negotiate payment solutions with internal and external teams to resolve escalated customer issues and complaints. Assisted in piloted programs for process improvements on training materials for Compliance Training and FDCPA guidelines,

perform primary and secondary duties, including reviewing and verifying information provided by customers, obtaining payoffs, tax and registration fee information.

Manage customer inquiries and resolve issues promptly and courteously.

Assist with accounts receivables, payables, returns and exchanges

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Responded to customer requests for products, services, and company information.

Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.