Makinley Arnold
Jacksonville,FL
Summary
Criminal justice student with a strong academic foundation (93 credit hours completed, 3.61 GPA) and professional background in fast-paced hospitality settings. Experienced in communication, conflict resolution, and teamwork with diverse populations. Known for staying composed under pressure, adapting quickly to changing demands, and demonstrating reliability, integrity, and problem-solving skills, qualities essential for a career in criminal justice and public service.
Overview
4
4
years of professional experience
Work History
Server and Bartender
Cantina Louie
Jacksonville, FL
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Anticipated guest needs and resolved issues promptly, maintaining high customer satisfaction and repeat business.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Prepared and served a wide variety of cocktails and beverages, adhering to company recipes and responsible alcohol service laws.
- Maintained a clean and organized bar area in compliance with health and safety regulations.
Restaurant Hostess
Sunset Grille
Saint Augustine, FL
06.2021 - 07.2023
- Coordinated with servers and managers to balance seating sections during peak tourist hours.
- Delivered friendly, professional first impressions to guests, enhancing customer satisfaction.
- Handled long waitlists and guest concerns with patience and efficiency, maintaining a positive dining atmosphere.
- Assisted with phone inquiries, to-go orders, and special accommodations for guests with accessibility needs.
- Supported front-of-house operations during peak business, contributing to smooth restaurant service.
Education
Associate of Science - Criminal Justice
University of North Florida
Jacksonville, FL05-2027
High School Diploma -
Saint Joseph Academy
Saint Augustine, FL06-2023
Skills
- Strong work ethic
- Hospitality service expertise
- Memory retention
- Team collaboration
- Multitasking and organization
- Team player
- Reliable and responsible
- Problem-solving
Timeline
Server and Bartender
Cantina Louie
07.2023 - Current
Restaurant Hostess
Sunset Grille
06.2021 - 07.2023
Associate of Science - Criminal Justice
University of North Florida
High School Diploma -
Saint Joseph Academy