Makinzie Moreno
Clovis
Summary
Dynamic Pharmacy Technician with proven expertise at Walmart in medication dispensing and patient confidentiality. Skilled in problem-solving and team collaboration, I effectively managed inventory and trained new staff, enhancing workflow efficiency. Committed to delivering exceptional customer service while adhering to HIPAA regulations and optimizing pharmaceutical operations.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Walmart
Clovis, NM
02.2025 - 03.2026
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Educated customers on medication usage and potential side effects effectively.
- Processed prescription orders using pharmacy management software efficiently.
- Collaborated with healthcare professionals to resolve medication-related inquiries promptly.
- Trained new pharmacy technicians on procedures and best practices effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Manager
Mcdonald’s
Clovis, NM
02.2022 - 02.2025
- Directed daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Monitored compliance with health and safety regulations, ensuring a safe work environment.
- Developed operational strategies to improve workflow efficiency and enhance team productivity.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Crew Member
McDonald's
Lubbock, TX
04.2021 - 12.2021
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated kitchen equipment efficiently while adhering to safety and sanitation standards.
- Collaborated with team members to ensure timely food preparation and accurate order fulfillment.
- Maintained cleanliness and organization of work areas, contributing to a positive dining experience.
- Assisted in training new crew members on operational procedures and customer service expectations.
- Adapted quickly to changing demands during peak hours, ensuring smooth workflow and service efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ07.2020
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Answering customer questions
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Pharmaceutical calculations
- Interpreting and processing medication orders
Timeline
Pharmacy Technician
Walmart
02.2025 - 03.2026
Manager
Mcdonald’s
02.2022 - 02.2025
Crew Member
McDonald's
04.2021 - 12.2021
High School Diploma -
Penn Foster College