Makisha Lawson
Orlando,FL
Summary
Dynamic and detail-oriented professional with extensive experience at AdventHealth, excelling in customer service and inventory management. Proven ability to resolve inquiries and verify orders efficiently, ensuring patient confidentiality. Recognized for training new employees and enhancing team performance, contributing to reduced wait times and improved customer satisfaction.
Overview
27
27
years of professional experience
Work History
Pharmacy Clerk
AdventHealth
Orlando, FL
09.2025 - Current
- Assisted customers in locating medications and resolving inquiries
- Processed prescription orders accurately and efficiently
- Maintained inventory levels, ensuring product availability
- Operated pharmacy software for prescription management
- Supported team in maintaining compliance with health regulations
- Verified prescription information prior to entry in pharmacy computer system.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Confirmed customer information and insurance eligibility for prescriptions.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Toll Attendant
Express Employment
Orlando
09.2024 - 09.2025
- Collected tolls efficiently, ensuring timely transactions for all vehicles.
- Operated electronic toll collection systems, maintaining accurate records of vehicle counts.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining cleanliness and organization of toll booth area for safety compliance.
- Trained new attendants on procedures and safety protocols to ensure smooth operations.
- Facilitated emergency response efforts by communicating incidents promptly to supervisors and responding appropriately according to protocol.
- Maintained knowledge of current toll rates, schedules, policies, and procedures to provide accurate information to customers.
- Supported colleagues during shift changes, sharing important information for seamless transitions between attendants.
- Handled discrepancies in payment or other issues courteously while adhering to company guidelines for resolution.
- Reduced wait times for motorists by processing transactions quickly and accurately.
Supervisor
Westgate Resorts
Orlando, FL
04.2012 - 09.2024
- Oversaw daily operations and ensured compliance with company policies.
- Trained and mentored team members to enhance performance and efficiency.
- Implemented process improvements that streamlined workflow and reduced downtime.
- Managed scheduling and allocation of resources for optimal service delivery.
- Resolved customer inquiries effectively, enhancing overall guest satisfaction ratings.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Cashier
Winn Dixie Supermarket
Ocoee, FL
05.1999 - 02.2003
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Assisted customers with product inquiries, enhancing shopping experience.
- Collaborated with team members to restock merchandise and maintain store presentation.
- Handled returns and exchanges in accordance with company policies, ensuring customer satisfaction.
- Trained new cashiers on operational procedures and effective customer service techniques.
- Participated in inventory management tasks, contributing to stock organization and availability.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL05-2003
Skills
Answering customer questions
Stocking shelves
Patient confidentiality
Verifying orders
Data entry proficiency
OTC recommendations
Receiving incoming supplies
Insurance billing
Stock management
Insurance verification
Cash handling accuracy
Processing payments
Resolving customer issues
Proper labeling
Customer service
Timeline
Pharmacy Clerk
AdventHealth
09.2025 - Current
Toll Attendant
Express Employment
09.2024 - 09.2025
Supervisor
Westgate Resorts
04.2012 - 09.2024
Cashier
Winn Dixie Supermarket
05.1999 - 02.2003
High School Diploma -
Maynard Evans High School