Makiyah Vasquez
San Mateo,CA
Summary
Dynamic leader and skilled problem-solver with proven experience at Nick The Greek and as a student athlete. Excelled in customer service and team leadership, enhancing customer satisfaction and mentoring new hires for optimal performance. Demonstrated exceptional attention to detail and time management, significantly contributing to a positive dining environment and efficient operations. Offering strong interpersonal skills and willingness to learn and meet goals.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Nick The Greek
12.2021 - 01.2024
- Performed store opening, closing, and shift-change actions.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable dining experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Quickly and accurately counted drawers at start and end of each shift.
Education
Associate of Arts - Sociology
College of San Mateo
San Mateo, CA06-2027
High School Diploma -
Ann Sobrato High School
Morgan Hill, CA06-2024
Skills
- Customer service
- Team leadership
- Problem-solving
- New hire training
- Coaching and mentoring
- Strong work ethic
- Attention to detail
- Time Management
Timeline
Cashier Team Lead
Nick The Greek
12.2021 - 01.2024
Associate of Arts - Sociology
College of San Mateo
High School Diploma -
Ann Sobrato High School
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