Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makiylah Saunders

Parkville,MD

Summary

Dynamic and detail-oriented Medical Receptionist with proven expertise in front desk operations at Total Ent Care. Skilled in appointment scheduling and EMR management, I excel in enhancing patient experiences through effective communication and problem-solving. Committed to maintaining confidentiality and delivering exceptional service in high-pressure environments.

Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.

Overview

3
3
years of professional experience

Work History

Medical Receptionist

Total Ent Care
06.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.

Floor Associate

Micheals Craft Store
09.2022 - Current
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
  • Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.

Education

Radiology

The Community College of Baltimore County
Catonsville, MD
05-2028

High School Diploma -

Towson Highschool
Towson, MD
05-2024

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • Patient registration
  • EMR / EHR
  • Electronic medical records

Timeline

Medical Receptionist

Total Ent Care
06.2024 - Current

Floor Associate

Micheals Craft Store
09.2022 - Current

Radiology

The Community College of Baltimore County

High School Diploma -

Towson Highschool

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