Summary
Overview
Work History
Education
Skills
Timeline
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Makoiya Dickson

Wesley Chapel,FL

Summary

Dynamic sales professional with a proven track record at Dollar General, excelling in customer service and team leadership. Skilled in problem-solving and money handling, I consistently enhance customer satisfaction and foster strong relationships, driving repeat business and operational efficiency. Adaptable and dedicated, I thrive in fast-paced environments.

Overview

2026
2026
years of professional experience

Work History

Sales Associate

Big Lots
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Manager

Dollar General
Zephyrhills, FL
08.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Fulfillment Associate

Belk
Lutz, FL
10.2024 - 02.2025
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

Education

Florida Connections Academy

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills

Timeline

Fulfillment Associate

Belk
10.2024 - 02.2025

Manager

Dollar General
08.2023 - Current

Sales Associate

Big Lots

Florida Connections Academy
Makoiya Dickson