Makyah Branham
Salem
Summary
Results-driven contributor with a strong background in shift leadership. Known for exceptional issue resolution skills, sustaining a positive attitude, and dedicated to cultivating a supportive team atmosphere while ensuring seamless operations. As a leader, I work equally well independently and in team settings, taking pride in my communication and organizational skills.
Overview
2
2
years of professional experience
Work History
Shift Lead
7 Brew Coffee
Salem, VA
08.2025 - 03.2026
- Managed shift operations by assigning roles to shift members to optimize and ensure workflow and efficiency
- Conserved the company's motto to "Cultivate Kindness" by monitoring and supporting team members' in fostering a positive customer experience
- Submitted post-shift reports to track the performance of myself and of my coworkers as well as that day's operations
- Trained new-hires and tested them on material to enhance their skills as a barista
- Performed opening and closing tasks, including cash handling and preparing bank deposits
Assistant Manager
Domino's Pizza
Roanoke, VA
01.2025 - 08.2025
- Provided customer service by handling phone orders and addressing any inquiries
- Conducted inventory counts and verified stock levels to prevent variances
- Monitored and handled orders to maintain service in a timely manner for both carryout and delivery customers
- Delegated tasks to team members during shift-change to ensure a smooth transition
- Took care of cash handling, including preparing and delivering bank deposits
Crew Member
Raising Cane's
Charlottesville, VA
09.2023 - 12.2024
- Greeted guests warmly and created a welcoming environment
- Exceeded standards by maintaining cleanliness and organization throughout the restaurant
- Performed cross-functional duties in both front counter and kitchen to support efficient operations
- Moved with urgency and efficiency to ensure fast and accurate service
- Worked with team members to promote a positive work environment for all
Education
English
University of Virginia
Charlottesville, VAHigh School Diploma -
E.C. Glass High School
Lynchburg, VA05.2022
Skills
- Operations management
- Daily reporting
- Scheduling expertise
- Shift leadership
- Strong verbal and written communication
- Positive attitude
- Team collaboration and leadership
- Issue resolution
Timeline
Shift Lead
7 Brew Coffee
08.2025 - 03.2026
Assistant Manager
Domino's Pizza
01.2025 - 08.2025
Crew Member
Raising Cane's
09.2023 - 12.2024
English
University of Virginia
High School Diploma -
E.C. Glass High School