Makyah T. Pool
St Louis,MO
Summary
Experienced with administrative support in medical intensive care settings, ensuring seamless operations and communication. Utilizes comprehensive knowledge of medical terminology and patient care protocols to enhance workflow and support medical staff. Track record of maintaining accurate records and fostering collaborative environment in high-stress situations.
Overview
7
7
years of professional experience
Work History
MICU Unit Secretary
Barnes Jewish
St Louis, MO
01.2026 - Current
- Managed patient admissions and discharges, ensuring accurate documentation and smooth transitions.
- Maintained electronic health records (EHR) with high attention to detail for compliance and accuracy.
- Developed standardized processes for managing patient information, improving operational efficiency within the unit.
- Oversaw inventory management of medical supplies, ensuring availability for critical patient care needs.
- Managed communication between medical staff, patients, and families to ensure seamless information flow.
- Organized patient records and documentation to maintain compliance with hospital policies and regulations.
Clinical Service Representative
Washington University
St Louis, Missouri
09.2024 - 01.2026
- Facilitated patient appointment scheduling and managed communication with healthcare providers.
- Coordinated patient intake processes while maintaining accurate electronic health records.
- Acquired insurance authorization for Botox injections to support treatment plans.
- Scheduled MRI and CT testing to ensure timely diagnostics.
- Placed orders for diagnostic tests, enhancing efficiency in patient care.
- Maintained accurate records of patient interactions and follow-up activities.
- Attended team meetings to remain updated on protocol changes.
- Ensured cleanliness and organization of examination rooms and tools.
Optometric Technician/Patient Care Coordinator
Crown Vision Center
St Louis, Missouri
05.2022 - 07.2024
- Operated diagnostic tools for vision assessments and screenings.
- Checked patient records for accuracy and updated them when necessary.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
- Managed appointment scheduling and patient records efficiently.
- Conducted preliminary eye exams and documented findings accurately.
- Contacted insurance companies to verify coverage information prior to treatment.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
TAP Supervisor
Victoria's Secret PINK
St Louis, Missouri
08.2021 - 12.2022
- Participated in meetings with senior management regarding TAP projects and initiatives.
- Assisted in cash handling by reconciling registers and preparing deposits for banking.
- Organized store displays to enhance visual appeal before locking up for the night.
- Supervised team members during final shift tasks and ensured compliance with policies.
Cashier/Fry Cook
Raising Canes
St Louis, Missouri
08.2019 - 05.2021
- Processed customer transactions in fast-paced restaurant environment with high accuracy.
- Ensured adherence to health and safety guidelines to uphold food quality standards.
- Trained new cashiers on operational procedures and company policies for enhanced performance.
- Gained knowledge of various departments to provide necessary coverage and maintain operations.
- Prepared and cooked menu items following established recipes for consistency.
- Operated deep fryers safely, fulfilling customer requests with precision.
Education
High School Diploma -
Cleveland NJROTC
St. Louis, MO05-2021
Skills
- Patient scheduling
- Electronic health records
- Insurance verification
- Healthcare compliance
- Diagnostic testing
- Customer relationship management
- Medical terminology
- Multitasking proficiency
- Adaptable to change
- Patient confidentiality
- Appointment scheduling
- Strong communication skills
Timeline
MICU Unit Secretary
Barnes Jewish
01.2026 - Current
Clinical Service Representative
Washington University
09.2024 - 01.2026
Optometric Technician/Patient Care Coordinator
Crown Vision Center
05.2022 - 07.2024
TAP Supervisor
Victoria's Secret PINK
08.2021 - 12.2022
Cashier/Fry Cook
Raising Canes
08.2019 - 05.2021
High School Diploma -
Cleveland NJROTC
References
References available upon request.
Education and Training
other