Summary
Overview
Work History
Education
Skills
Doula
Nanny
Timeline
Generic

Makyila Zhurko

Elk Grove,CA

Summary

I have gained professionalism and extensive experience as a Restaurant Server at Valley Hi Country Club and Panda Express. I have excelled in high-volume dining settings by leveraging exceptional customer service. I've achieved notable sales increases through effective upselling and customer engagement. Proven track record in team collaboration and hospitality service expertise, ensuring guest satisfaction and operational efficiency. My time volunteering in the hospital also allowed me an insight in high intense atmosphere and learning new ways on how to manage.

Overview

3
3
years of professional experience

Work History

Restaurant Server

Valley Hi Country Club
08.2022 - Current
  • Established connections with the members to provide the best personable service atmosphere.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Handled member complaints professionally, resolving issues promptly to maintain positive relationships.
  • Boosted overall sales by recommending daily specials and upselling menu items.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Making sure the members receive attentiveness.

Restaurant Server

Panda Express
12.2021 - 07.2022
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Followed food proportions
  • Inspected dishes and utensils for cleanliness.

Education

High School Diploma -

Laguna Creek High School
Elk Grove, CA
05.2022

Skills

  • Service prioritization
  • Friendly, Positive Attitude
  • Exceptional customer service
  • High-volume dining
  • Professional Appearance
  • Banquet Coordination
  • Strong Work Ethic
  • Hospitality service expertise
  • Telephone etiquette

Doula

 I volunteered at Dignity Health Methodist Hospital in the Labor and Delivery department under a doula program. A doula provides guidance and support to the mother and newborn baby during pregnancy, labor and postpartum. Volunteering in the hospital for half a year I gained knowledge on hospital rules, regulations and procedures. I was able to provide my support to women in labor whether it was having conversation, medical massages, walking and physically being present. 

Nanny

 Through my great customer service I have received opportunities of babysitting. I have babysat the youngest age of 1 years old to the oldest being 10 years old. I provide learning stimulation when doing activities such as going over colors, letters, numbers and object naming. My goal is to do more activities that drive away from being on devices such as painting, coloring, building, singing, dancing etc. 

Timeline

Restaurant Server

Valley Hi Country Club
08.2022 - Current

Restaurant Server

Panda Express
12.2021 - 07.2022

High School Diploma -

Laguna Creek High School
Makyila Zhurko