Summary
Overview
Work History
Education
Skills
Timeline
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Makyla Hall

Lakeland,FL

Summary

Dynamic and dedicated server with a proven track record at Reececliff Family Diner, excelling in customer service and cash handling. Recognized for enhancing guest experiences through effective communication and multitasking. Committed to maintaining cleanliness and safety standards while fostering team collaboration to achieve operational excellence.

Overview

5
5
years of professional experience

Work History

Server

Reececliff Family Diner
Lakeland, FL
08.2023 - Current
  • Provided exceptional customer service to enhance dining experiences.
  • Accurately took and processed food and beverage orders.
  • Assisted in training new servers on menu items and service standards.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Handled cash register operations, ensuring accurate transactions and balance.
  • Responded promptly to customer inquiries and resolved issues efficiently.
  • Supported inventory management by restocking supplies as needed.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Lifeguard

Trump National Golf Course
Mooresville, NC
03.2023 - 08.2023

Seasonal job

  • Monitored pool activities to ensure safety and compliance with regulations.
  • Responded swiftly to emergencies, performing rescues and administering first aid as needed.
  • Conducted regular safety inspections of pool areas, identifying potential hazards.
  • Enforced facility rules and policies to maintain a safe environment for all guests.
  • Provided excellent customer service, assisting guests with inquiries and concerns promptly.
  • Participated in routine training sessions to enhance lifesaving skills and emergency response techniques.
  • Collaborated with team members to ensure smooth operations during peak hours at the facility.
  • Maintained cleanliness and organization of poolside equipment and amenities for guest satisfaction.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.

Host

Novanta 90
Mooresville, NC
03.2022 - 07.2023
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed reservation system, optimizing seating efficiency.
  • Assisted in training new hosts on service protocols.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Trained and mentored new hosts to enhance team performance and customer satisfaction.
  • Managed guest seating and optimized table turnover for maximum service efficiency.
  • Coordinated with kitchen staff to ensure timely delivery of orders during peak hours.
  • Developed and implemented strategies to improve guest experience and reduce wait times.
  • Oversaw reservation system, ensuring accurate booking and effective communication with guests.
  • Assisted in resolving guest complaints, fostering a positive dining atmosphere through proactive service.
  • Collaborated with management to streamline hosting procedures, improving operational workflows.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.

Cashier

Whatta Burger Drive In
Mooresville, NC
05.2021 - 07.2023
  • Operated cash register efficiently during peak hours, ensuring accurate transactions.
  • Processed customer orders swiftly while maintaining high service standards.
  • Assisted customers with inquiries and resolved issues promptly to enhance satisfaction.
  • Maintained cleanliness and organization of the work area to comply with health regulations.
  • Managed cash handling processes, including balancing drawers at shift end for accuracy.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

High School Diploma -

Mooresville High School
Mooresville, NC

Skills

  • Customer service
  • Cash handling
  • Food and beverage service
  • Order processing
  • POS system operation
  • Inventory management
  • Team collaboration
  • Conflict resolution
  • Time management
  • Health and safety compliance
  • Multi-table management
  • Menu knowledge
  • Cleanliness standards
  • Communication skills
  • Problem resolution
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Professional appearance
  • Safe food handling
  • Service prioritization
  • Sales techniques

Timeline

Server

Reececliff Family Diner
08.2023 - Current

Lifeguard

Trump National Golf Course
03.2023 - 08.2023

Host

Novanta 90
03.2022 - 07.2023

Cashier

Whatta Burger Drive In
05.2021 - 07.2023

High School Diploma -

Mooresville High School
Makyla Hall