Makyla Mcgriff
Kent,OH
Summary
Dynamic and results-driven professional with extensive experience at Woodman's Food Market, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction and loyalty through effective problem-solving and cash handling. Recognized for training and mentoring cashiers, fostering a positive work environment, and maintaining high operational standards. Very reliable associate every employer would recommend.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Woodman's Food Market
10.2023 - 08.2025
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Increased customer loyalty and retention.
Team Lead
Panera Bread
07.2021 - 08.2025
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Education
Bachelor of Science - Social Work
Kent State University
Kent, OHHigh School Diploma -
Howard Fuller Collegiate Academy
Milwaukee, WI05.2024
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Flexible schedule
- Positive attitude
- Store opening and closing
- Cashier training
- Product restocking
- Motivational skills
- Adaptability and dependability
- Online order picking
- Retail merchandising
- Time management
- Attention to detail
- Multitasking and organization
- Clear communication
- Empathy and patience
- Customer engagement
Timeline
Cashier Team Lead
Woodman's Food Market
10.2023 - 08.2025
Team Lead
Panera Bread
07.2021 - 08.2025
Bachelor of Science - Social Work
Kent State University
High School Diploma -
Howard Fuller Collegiate Academy