Malachai Davis
Orlando
Summary
Dynamic professional with a strong work ethic and exceptional communication skills, honed at Cornerstone as a Concierge. Proven ability to enhance guest experiences through effective problem-solving and proactive service. Recognized for fostering inclusivity and resolving any style of conflicts swiftly, ensuring satisfaction and repeat business in diverse environments.
Overview
6
6
years of professional experience
Work History
Concierge
Cornerstone
03.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Landscape Foreman
Nelts
02.2023 - 03.2024
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Increased efficiency by maintaining a clean and organized work environment both on job sites and at the company yard.
- Performed planting, watering, mulching, and edging of lawns.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
Car Wash Detailer
Squeekys Car Wash
02.2022 - 02.2023
- Improved overall car wash efficiency with meticulous attention to detail in each task.
- Promoted repeat business through exceptional customer service and attention to individual needs.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained a clean and organized work environment for efficient service delivery.
Arborist
Paradise LC
10.2019 - 12.2020
- Felled trees carefully to avoid damage to property and landscape.
- Used chainsaws, hand saws and extended saws to assist in creation of customer visions.
- Consistently met or exceeded job performance expectations, earning positive reviews from both clients and supervisors alike.
- Maintained work vehicles and equipment.
Education
GED -
Memorial High School
Oklahoma Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Guest services
- Telephone etiquette
- Hospitality
- Exceptional communication
- Guest experiences
- Safety procedures
- Administrative support
- Conflict resolution
- Cash handling
- Event planning
- Team supervision
- Guest accommodations
- Problem-solving
- Marketing
- Upselling proficiency
Timeline
Concierge
Cornerstone
03.2024 - Current
Landscape Foreman
Nelts
02.2023 - 03.2024
Car Wash Detailer
Squeekys Car Wash
02.2022 - 02.2023
Arborist
Paradise LC
10.2019 - 12.2020
GED -
Memorial High School