Malachi McCullough
Midland,TX
Summary
At Whataburger, as a Crew Member Team Leader, I spearheaded quality and customer satisfaction initiatives, achieving notable service improvements. My expertise in workload balancing and fostering a positive work environment through active listening and constructive feedback significantly enhanced team performance and morale. Skilled in power tools operation, I also implemented effective training programs, contributing to the professional growth of junior team members.
Overview
1
1
year of professional experience
Work History
Crew Member Team Leader
Whataburger
Midland, TX
01.2024 - 10.2024
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Mentored junior team members on best practices within our departmental guidelines; this guidance contributed to overall improvement of crew member skills.
Education
Energy Technology - Basic Mechanics
Midland College
Midland, Texas, TXSkills
- Workload balancing
- Meeting facilitation
- Job site measuring and layout
- Trade assistance
- Multitasking
- Fast learner
- Power Tools Operation
Timeline
Crew Member Team Leader
Whataburger
01.2024 - 10.2024
Energy Technology - Basic Mechanics
Midland College