Malakai Grandy
Sacramento,CA
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Cold Stone Creamery
03.2023 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Natomas Charter School
4600 Blackrock Dr05.2024
Skills
- Drawer Management
- Customer Complaint Resolution
- Cash Handling
- Guest Services
- Customer Service
- Empathy and understanding
- Active listening
- Positive attitude
- Teamwork and collaboration
- Problem-solving abilities
Timeline
Customer Service Cashier
Cold Stone Creamery
03.2023 - Current
Natomas Charter School
Similar Profiles
Kathryn JanousekKathryn Janousek
Employee at Cold Stone CreameryEmployee at Cold Stone Creamery
Stewart QueenStewart Queen
Crew Member at Cold Stone CreameryCrew Member at Cold Stone Creamery
Jacob FisherJacob Fisher
Shift Leader at Cold Stone CreameryShift Leader at Cold Stone Creamery
Viviana RicartViviana Ricart
Manager at Cold Stone CreameryManager at Cold Stone Creamery
Leonel GutierrezLeonel Gutierrez
Automotive Mechanic at Freelance / Independent WorkAutomotive Mechanic at Freelance / Independent Work