Summary
Overview
Work History
Education
Skills
Playing Basketball, Play Piano and Guitar
Timeline
Generic

Malakai Starks

Twain Harte,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Mobile Expert

T-Mobile
10.2022 - 06.2023
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Maintained sound knowledge of company product suites.
  • Performed in-store product demonstrations at assigned events.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Dishwasher

El Jardin
07.2021 - 09.2021
  • Followed supervisor instructions to complete tasks on time.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.

Courtesy Clerk

Safeway
06.2020 - 11.2020
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Assisted customers with checkout process to foster prompt and smooth transactions.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.

Education

High School Diploma -

Sonora High School
Sonora, CA
06.2022

Skills

  • Client Needs Assessment
  • Creative Solutions
  • Providing Feedback
  • Device Activation
  • POS Inventory System Operation
  • POS Transactions
  • Billing Procedures
  • Cash Register Systems
  • Operational Efficiency
  • Project Requirements

Playing Basketball, Play Piano and Guitar

I just picked up Guitar and I've been playing piano for the past 6 months.  I enjoy spending my free time learning new songs and developing these skills.  I've been playing basketball since I was 8 years old and still love to play for fun even though I'm not currently on a team.

Timeline

Mobile Expert

T-Mobile
10.2022 - 06.2023

Dishwasher

El Jardin
07.2021 - 09.2021

Courtesy Clerk

Safeway
06.2020 - 11.2020

High School Diploma -

Sonora High School

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Malakai Starks