TIFFANY THOMPSON
Riverdale,GA
Summary
Hardworking and passionate fast learner with strong organizational skills eager to secure entry-level Human Resource position. Ready to help team achieve company goals.
Experienced Sales representative with over 9 years of experience in customer services. Excellent reputation for resolving problems and improving customer satisfaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mobile Expert
T-Mobile
New York, NY
11.2013 - Current
- Knowledgeable and up-to-date on all company products and services
- Engage with customers to provide them with quality service and customer satisfaction.
- Increased sales by offering advice on purchases and promoting additional products.
- Recommended merchandise to customers based on needs and preferences.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Supported loss prevention goals by monitoring shopper behavior.
Ticketing Agent
Yankee Stadium
Bronx, NY
04.2013 - 09.2013
- Provide excellent customer service
- Managed customers’ issues including but not limited to exchanges, rainouts, schedule and promotional information, season ticket holder account etc.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Input customer reservations, payment sources and contact details into Sabre system.
Education
Bachelors - Children and Youth Studies
05.2015
- Completed professional development in Children & Youth Studies
- Elected Captain of the Women’s Basketball Team
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Regents Diploma -
- High School Diploma
- Elected Captain of Varsity Basketball Team
Skills
- POS Inventory System Operation
- Safety and Cleanliness Standards
- Android and Ios Products
- Till Counting
- CPNI Compliance
- Loss Prevention Goals Monitoring
- Retail Metrics and Goals
- Client Follow-Ups
- Strong Communication and Interpersonal Skills
- Meeting Sales Quotas
- Building Customer Relationships and Loyalty
- Client Needs Assessment
- Engaging with Diverse Customers
- Conflict Resolution Techniques
- Teamwork and Collaboration
- Register Opening and Closing
- Goal-Driven
Certification
- Licensed Life Agent - 2021
Timeline
Mobile Expert - T-Mobile
11.2013 - Current
Ticketing Agent - Yankee Stadium
04.2013 - 09.2013
Brooklyn College CUNY - Bachelors, Children and Youth Studies
Southern Connecticut State University - ,
U.A School for Careers - Regents Diploma,