Malana Foxworth
Griffith,IN
Summary
Energetic professional enthusiastic about promoting learning with hands-on activities, class lesson plans and individualized support. Polished in monitoring students while enforcing classroom and school rules. Respectful and friendly collaborator commended for encouraging understanding and acceptance of differences.
Overview
12
12
years of professional experience
Work History
Registrar
Methodist Hospital Southlake
Merrillville, IN
04.2024 - Current
- Provided customer service to patients by answering inquiries regarding hospital services, policies, and procedures.
- Participated in interdepartmental meetings related to changes in regulations or processes impacting the registration area. Processed medical records requests from healthcare providers or other authorized entities.
- Responded to inquiries from internal departments such as admitting office, financial clearance, clinical staff.
- Prepared documents for release of protected health information according to HIPAA guidelines.
Risk Management
First Advantage
Atlanta, GA
09.2022 - 08.2024
- Verified information and/or check for inconsistencies related to applicant information results and draws logical and objective conclusions; confers with hiring managers; makes recommendations regarding suitability for employment
- Using multiple programs to assist clients and customers, including email, voice and chat assistance.
Client Service Representative
Bank of America
Manchester, MO
08.2019 - 06.2022
- Managed and updated physical and digital client account information to keep records accurate and current
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Ordered checks, placed stop payment orders and conducted additional special services for customers
- Withdrawals, deposits, transfers and foreign currency exchange while Adhering to financial services security and audit procedures.
Shift Lead
CASEY'S GENERAL STORE
Bethalto, IL
02.2014 - 02.2015
- Provided customer service with bagging and prepay on gas pumps and purchases as a Cashier
- Maintained store front and restroom cleanliness
- Shift Lead and float, organized schedules and ensured food safety measurements
- Prepared 'made to go' sub sandwiches and homemade pizza, making dough 'from scratch'
- Familiarize with using commercial dough mixers and ovens
- Made cake donuts, baked, iced and decorated cookies in large quantities using commercial dough mixers and ovens.
Direct Support Personnel
Beverly Farm Foundation Inc.
Godfrey, IL
08.2012 - 07.2014
- Health care provider at an assisted living facility for physically and mentally disabled adults between the ages of 18-90+
- Assisted 10-13 adults with everyday living such as hygiene care, bathroom assistance or changing, daily activities including physical and mental exercises for each individual to help create independence and better living, including running errands for clients and transported to appointments to maintain wellness and support daily living needs
- Eight to sixteen hour shifts, five to six days a week
- Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships
- Monitored client behaviors and emotional states, reporting concerns to Nurses/Supervisors and documenting information in files.
Education
First Aid & CPR/AED Certified
First Aid & CPR/AED
02-2024
Property And Casualty License in Insurance -
PLG Insurance Training
08.2019
High School Diploma -
Heritage High School
05.2010
Associates in General Studies -
Gordon State College
Skills
- Problem Resolution
- Safety awareness
- Results-focused
- Individualized care
- Compliance
- Attention to Detail
- Team Building
- Leadership
Timeline
Registrar
Methodist Hospital Southlake
04.2024 - Current
Risk Management
First Advantage
09.2022 - 08.2024
Client Service Representative
Bank of America
08.2019 - 06.2022
Shift Lead
CASEY'S GENERAL STORE
02.2014 - 02.2015
Direct Support Personnel
Beverly Farm Foundation Inc.
08.2012 - 07.2014
First Aid & CPR/AED Certified
First Aid & CPR/AED
Property And Casualty License in Insurance -
PLG Insurance Training
High School Diploma -
Heritage High School
Associates in General Studies -
Gordon State College
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