Malani Drungo
Bridgeport,CT
Summary
Skilled Dental Assistant with 3 years of experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting, and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Dental Assistant | Sterilization Technician
Fairfield County Implants And Periodontics
- Monitored inventory levels to keep all medical equipment properly stocked
- Prepared patient x-rays and images for dentist review
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures
- Sterilized and prepped equipment, rooms, and instruments for 20+ procedures daily
- Scheduled appointments using dentrix software, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records
- Documented patient dental health information, medical history, and vital signs for future reference
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
Accounts Receivable Analyst
Mr. Beez Windows & Cleaning LLC
11.2021 - Current
- Monitored outstanding invoices and performed collections duties
- Collected, compiled and analyzed data to prepare customer invoices per contractual requirements
- Deposited checks and worked with accounting supervisor to determine coding and prepare related entries
- Contacted internal and external customers to obtain documentation to support invoices and claims
- Identified, recommended and executed opportunities to enhance accounts receivable and billing processes to meet finance requirements
- Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills
- Generated invoices upon receipt of billing information and tracked collection progress
Lead of Call Services
EASTERN ACCOUNT SYSTEM INC.
03.2018 - 03.2020
- Monitored call quality and improved team negotiation abilities and service knowledge on continuous basis, in order to provide optimal service to clients and achieve daily payment goals.
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Followed up on all escalations to increase customer retention rates.
- Cross-trained and supported other customer service managers as needed.
Sales Floor Team Member, Trainer
Target
11.2014 - 07.2017
- Mentored new hires and analyzed team performance to identify opportunities for additional training.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Stayed current on available products, store promotions, and customer service policies to better serve guests.
Customer Service Supervisor
Furniture & Grill Services
05.2013 - 08.2015
- Improved office operations by automating client correspondence, record tracking, and data communications.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Associate of Science - Radiography
CT State Community College - Housatonic Campus
Bridgeport, CT12-2026
No Degree - Construction Management
Central Connecticut State University
New Britain, CT05.2015
Skills
- Data Entry
- Medical Records Management
- Dental Radiography
- HIPAA Compliance Understanding
- Patient Scheduling/Treatment Care Coordination
- Microsoft Office proficiency
- Patient Education
- Infection control proficiency
- Professional telephone demeanor
- Administrative and Clinical support
- Treatment room preparation
- Dentrix software proficiency
Certification
- First Aid/CPR Certified, 03/01/22
- DANB ICE Certified, 11/01/22
Timeline
Accounts Receivable Analyst
Mr. Beez Windows & Cleaning LLC
11.2021 - Current
Lead of Call Services
EASTERN ACCOUNT SYSTEM INC.
03.2018 - 03.2020
Sales Floor Team Member, Trainer
Target
11.2014 - 07.2017
Customer Service Supervisor
Furniture & Grill Services
05.2013 - 08.2015
- First Aid/CPR Certified, 03/01/22
- DANB ICE Certified, 11/01/22
Dental Assistant | Sterilization Technician
Fairfield County Implants And Periodontics
Associate of Science - Radiography
CT State Community College - Housatonic Campus
No Degree - Construction Management
Central Connecticut State University
Similar Profiles
Melissa Drouse RDHMelissa Drouse RDH
Registered Dental Hygienist at Mid Michigan Periodontics and ImplantsRegistered Dental Hygienist at Mid Michigan Periodontics and Implants
Chyna Christian-GriffinChyna Christian-Griffin
Intern at Tulips Periodontics and Dental ImplantsIntern at Tulips Periodontics and Dental Implants
Kendall KeyzerKendall Keyzer
Treatment Coordinator at Pinnacle Implants and PeriodonticsTreatment Coordinator at Pinnacle Implants and Periodontics