Malaszah Levine
Garland,TX
Summary
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
7
7
years of professional experience
Work History
Life Insurance Agent
Transamerica
Plano, TX
10.2022 - 12.2024
- Processing new insurance policies via emails, modifying existing ones and obtaining information from policyholders to verify the accuracy of their accounts.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Provided exceptional service under tight deadlines during peak periods, maintaining composure while managing a high workload efficiently.
- Achieved high-quality support by consistently meeting or exceeding performance metrics.
Customer Service Representative
iQor
Richardson, TX
07.2021 - 10.2022
- This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Healthcare Customer Service Representative
Weiner Richard
Dallas
12.2017 - 06.2021
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Education
High School Diploma -
Lewisville High School
Lewisville, TX06-2017
Skills
- Customer service
- Problem-solving abilities
- Multitasking Abilities
- Computer proficiency
- Reporting skills
- Patient confidentiality
Education and Training
Lewisville, TX
Contact
Irving, TX 75062
Timeline
Life Insurance Agent
Transamerica
10.2022 - 12.2024
Customer Service Representative
iQor
07.2021 - 10.2022
Healthcare Customer Service Representative
Weiner Richard
12.2017 - 06.2021
High School Diploma -
Lewisville High School