Malav Shah
Fullerton,CA
Summary
Looking to join a customer support team in a service-based organization that provides an opportunity to apply my knowledge and skills in customer service and sales in order to exceed customer satisfaction and the broader goals of the company.
Overview
4
4
years of professional experience
Work History
Sales Associate
PUMA
03.2023 - Current
- Provided consistently high standards of customer experience within the Store in accordance with PUMA's brand values and service standards.
- Use to manage the whole footwear section, use to resize it, and recover it every day.
- Giving the customer the best experience in terms of proving different sizes, colors, and information on the products.
- Was able to work non-traditional hours; weekends, evenings, and holidays; overtime sometimes.
- Maintained the physical condition of the Store according to relevant guidelines and communicated maintenance needs to Store Management in a timely manner.
- Was responsible for accurately processing sales transactions at the cash desk.
Recruitment Consultant
KBSA Staffing Solutions
11.2022 - 04.2023
- Reached out to qualified and shortlisted medical professionals to discuss and offer locum jobs.
- Cold call over 200 prospective medical professionals like doctors and nurses each day to explain the job requirements and work with them to meet their needs to consider the offer.
- Negotiate the contract and rates between the professionals and the NHS (National Health Services) hospitals.
- Worked with the team to meet the daily call and sales targets.
Customer Service Representative
Adinath Travels
07.2019 - 06.2021
- Helped customers with booking automotive rentals and helped them by understanding their requirements and planning their travel.
- Acted as the first point of contact for the customers to resolve their issues or concerns during and after the service.
- Helped in providing information such as price schemes and miles schemes for different cars to the customers.
- Assisted customers pick up their rental cars and helped with driver scheduling, and document verification like insurance, ID, etc.
Education
Post Graduate Diploma - Computer Application
GLS University
India06.2020
Bachelor of Science - Computer Applications
St. Xavier's College
India06.2019
Skills
- Customer service
- Communication skills
- Customer satisfaction
- Positive Language
- Multitasking
- Management
- Team player
- Planning
- Hardworking
- Energetic
Timeline
Sales Associate
PUMA
03.2023 - Current
Recruitment Consultant
KBSA Staffing Solutions
11.2022 - 04.2023
Customer Service Representative
Adinath Travels
07.2019 - 06.2021
Post Graduate Diploma - Computer Application
GLS University
Bachelor of Science - Computer Applications
St. Xavier's College
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