Malaya Jones
Orangevale,CA
Summary
Dynamic customer service professional with strong multitasking and conflict resolution skills. Proven ability to enhance guest experiences and manage high-pressure situations effectively.
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess
Yard House
Roseville, CA
09.2025 - Current
- Greeted and seated guests promptly, ensuring a positive first impression.
- Managed reservation system to optimize table turnover and guest flow.
- Assisted in maintaining cleanliness and organization of dining area.
- Communicated effectively with kitchen staff to coordinate special requests.
- Handled guest inquiries and concerns with professionalism and efficiency.
- Monitored wait times, providing updates to guests for improved satisfaction.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Retail Sales Associate
Victoria's Secret & PINK
Roseville, CA
08.2025 - 02.2026
- Assisted customers in product selection, ensuring personalized shopping experiences.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Supported inventory management by restocking shelves and organizing displays regularly.
- Engaged with customers to provide information on promotions and loyalty programs, increasing customer retention.
- Collaborated with team members to achieve daily sales goals and maintain a positive work environment.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Restaurant Hostess
Old Town Pizza
Roseville, CA
08.2024 - 05.2025
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Teaching Assistant
Morningstar Montessori
Lincoln, CA
08.2019 - 03.2021
- Assisted in implementing individualized learning plans for diverse student needs.
- Facilitated classroom activities to enhance student engagement and participation.
- Supported lead teacher in maintaining a positive and structured learning environment.
- Coordinated communication between parents and staff regarding student progress.
- Contributed to positive learning environment by addressing individual student needs, promoting equity and inclusion.
- Organized and maintained classroom resources, ensuring materials were readily available for lessons.
- Taught small groups of students focused on specific parts of coursework.
Education
High School Diploma -
Mountain View Christian Academy
Bryant, ALSkills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Assertiveness
- Handling complaints
- Relationship building
- Friendly demeanor
- Effective customer upselling
Timeline
Restaurant Hostess
Yard House
09.2025 - Current
Retail Sales Associate
Victoria's Secret & PINK
08.2025 - 02.2026
Restaurant Hostess
Old Town Pizza
08.2024 - 05.2025
Teaching Assistant
Morningstar Montessori
08.2019 - 03.2021
High School Diploma -
Mountain View Christian Academy