Malayna Lewis
Allendale,MI
Summary
Dynamic sales associate with a proven track record at Tommy Hilfiger, excelling in customer service and cash handling. Adept at fostering client relationships and enhancing customer satisfaction through effective problem-solving and active listening. Recognized for maintaining composure in high-pressure situations, ensuring a positive shopping experience for all.
Overview
4
4
years of professional experience
Work History
Sales Associate
Tommy Hilfiger
06.2024 - 03.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Ann Taylor Factory Store
01.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Host
2FOGs Pub
05.2022 - 11.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Host
Coratti’s Pizzeria
04.2021 - 10.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Bachelor Of Science - Biomedical Sciences
Grand Valley State University
Allendale, MISkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Client service
- Listening skills
Timeline
Sales Associate
Tommy Hilfiger
06.2024 - 03.2025
Sales Associate
Ann Taylor Factory Store
01.2023 - 06.2024
Host
2FOGs Pub
05.2022 - 11.2022
Host
Coratti’s Pizzeria
04.2021 - 10.2022
Bachelor Of Science - Biomedical Sciences
Grand Valley State University
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