Malaysia Augustus
Customer Service Representative
Long Beach,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Remote Customer Service Representative
Seahawk Services
01.2021 - 01.2024
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Customer Service Representative
Vector Marketing Company
04.2017 - 12.2021
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Education
High School Diploma -
PennFoster
Scranton, PA05.2016
Skills
Call Management
Timeline
Remote Customer Service Representative
Seahawk Services
01.2021 - 01.2024
Customer Service Representative
Vector Marketing Company
04.2017 - 12.2021
High School Diploma -
PennFoster
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