MALAYSIA HARRIS
PHILADELPHIA,US
Summary
Shift Manager with 4 years of experience in optimizing operations and enhancing team productivity in the fast-paced food service industry. Demonstrates strong leadership, strategic planning, and problem-solving skills, effectively driving sales growth and improving customer satisfaction. Passionate about transitioning into the healthcare sector, leveraging critical thinking and communication abilities to excel as a future ER nurse.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Sweetgreen
Philadelphia, PA
01.2024 - Current
- Led operations, ensuring efficient service and high quality. Streamlined processes increased team productivity.
- Fostered positive team environment through staff mentoring and communication. Worked with management to improve customer experience.
- Optimized performance by allocating staff strategically and managing inventory. Consistently exceeded sales targets.
- Introduced solutions to enhance efficiency and reduce waste. Developed new training methods for better staff performance.
- Managed shift operations to comply with health regulations. Maintained records for performance analysis.
Shift Manager
McDonald's
Philadelphia, PA
03.2021 - 03.2024
- Boosted service efficiency by ensuring customer satisfaction and minimizing wait times.
- Maintained high operational standards through oversight of cleanliness and productivity.
- Optimized restaurant operations via effective shift planning and staff allocation.
- Enhanced service quality and efficiency by guiding team members.
- Ensured adherence to procedures by conducting compliance checks.
- Streamlined shift planning and staff allocation, significantly enhancing team performance and customer satisfaction. Fostered a cohesive team environment, coordinating seamless shift handovers for operational continuity.
- Conducted thorough walk-throughs to ensure strict adherence to procedures while monitoring product times to maintain quality standards.
- Introduced waste management strategies and upskilled team members, boosting morale with motivational techniques for corporate visits.
Education
Phlebotomy Technician Certificate -
Community College of Philadelphia
Philadelphia, PA07.2024
GED
District 1199C Training & Upgrading Funds
Philadelphia, PA06.2023
High School/GED -
Commonwealth Charter Academy
Harrisburg, PA05.2023
High School/GED -
W. Bodine High School for International Affairs
Philadelphia, PA06.2022
Skills
- Decision Making
- Problem Solving
- Strategic Planning
- Team leadership
- Strong verbal and written communication
- Detail Oriented
- Policy enforcement
Certification
- Manager ServSafe (National Restaurant Association)
- BLS Certification
- Certified Phlebotomy Technician
ADDITIONAL INFORMATION
- BADGES
- Phlebotomy Technician certification with NWCA
- Ready to work with NWCA
- Ready to learn with NWCA
Timeline
Shift Leader
Sweetgreen
01.2024 - Current
Shift Manager
McDonald's
03.2021 - 03.2024
Phlebotomy Technician Certificate -
Community College of Philadelphia
GED
District 1199C Training & Upgrading Funds
High School/GED -
Commonwealth Charter Academy
High School/GED -
W. Bodine High School for International Affairs