Malaysia Hawk
Toney,USA
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
7
7
years of professional experience
Work History
Dual Director of Sales
Helix Hospitality
08.2023 - 06.2025
- Negotiated contracts with customers, ensuring protection of company interests.
- Generated leads through networking, cold calling, and email campaigns.
- Assisted in various departments, including front desk, breakfast, and laundry operations.
Claims Office Administrator
Progressive Casualty Insurance
09.2022 - 08.2023
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Reality Office Administrator
Redstone Family Realty
06.2021 - 02.2022
- Assisted real estate agents with scheduling appointments, conducting market research and preparing sales documents.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Maintained accurate records of all transactions including contracts, closing statements and other legal documents.
Event Sales Manager
Embassy Suites
12.2019 - 10.2020
- Increased customer awareness and engagement by connecting with prospective clients via telephone, email and face-to-face visits.
- Participated in networking events related to the industry in order to build relationships with potential partners.
- Created detailed reports summarizing event sales activities such as number of attendees, total revenue generated.
Sales Manager
Huntsville Marriott
04.2018 - 04.2019
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining existing customer base.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Education
Bachelor's Degree - Marketing
Alabama A&M University
Normal, Al12-2016
Timeline
Dual Director of Sales
Helix Hospitality
08.2023 - 06.2025
Claims Office Administrator
Progressive Casualty Insurance
09.2022 - 08.2023
Reality Office Administrator
Redstone Family Realty
06.2021 - 02.2022
Event Sales Manager
Embassy Suites
12.2019 - 10.2020
Sales Manager
Huntsville Marriott
04.2018 - 04.2019
Bachelor's Degree - Marketing
Alabama A&M University
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