Malaysia Murdock

Designer Shoe Warehouse, DSW

04.2023 - Current

Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Helped customers locate products and checked store system for merchandise at other sites.
Engaged with customers to build rapport and loyalty.

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Summary