Malaysia Pena
Justin,Texas
Summary
Reliable and upbeat server successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Sales Associate
Ralph Lauren
10.2017 - 07.2018
- Operated POS cash register, handling transactions daily, and counted the money in cash drawers to ensure accuracy
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment, Offered strong customer service skills, keeping customers satisfied and increasing sales
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Performed a full audit of inventory and sales reports, ensuring accuracy
Art teacher/ Kitchen
Preschool Enrichment
07.2018 - 01.2020
- Taught kids artistic freedom
- Showed proper manners
- Helped lead chef cook and serve food
- Be aware of children food allergies
- Had to learn how to properly clean after children
- Developed and implemented various thematic lesson plans, utilizing age-appropriate material and focusing on relevant topics.
- Inspired students and assisted in developing creativity and self-expression through various art forms and media.
Server
Babes Chicken Dinner House
10.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier
Super Save
02.2017 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Education
Master of Arts - Marriage And Family Therapy
The Kings University
Southlake, TX05.2025
Bachelor of Arts - Psychology
University of North Texas
Denton, Texas05.2021
Associates of Arts -
Tarrant County College
Fort Worth, Texas08.2019
Skills
- Meeting Deadlines
- Time Management
- Company Standards
- Conflict Resolution
- Verbal Communication
- Customer Retention
- Social Perceptiveness
- Cleaning Techniques
- Teamwork and Collaboration
- Customer Service
- Complex Problem-Solving
- Customer Satisfaction
Languages
Spanish
Limited Working
Timeline
Server
Babes Chicken Dinner House
10.2019 - Current
Art teacher/ Kitchen
Preschool Enrichment
07.2018 - 01.2020
Sales Associate
Ralph Lauren
10.2017 - 07.2018
Cashier
Super Save
02.2017 - 10.2017
Master of Arts - Marriage And Family Therapy
The Kings University
Bachelor of Arts - Psychology
University of North Texas
Associates of Arts -
Tarrant County College
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