Malcolm Johnson Jr.
Philadelphia,PA
Summary
To obtain a position that will allow me to work with others in a professional environment where I can demonstrate my organizational, customer service, managerial and administrative skills; leading to growth and leadership experience, that will expand my knowledge and capabilities in my field of employment.
Overview
12
12
years of professional experience
Work History
Lunch Program Supervisor
Aramark Wells Fargo Center
Philadelphia
09.2015 - Current
- Responsible for providing excellent customer service by responding to customer inquiries and ensuring employees are compliant with the company’s rules and regulations
- Managing daily on-site operations such as food preparation and employee check-ins
- Coordinates with supervisor and management to plan activities for higher productivity levels
- Consistently maintaining and developing relationships with management and supervisors to resolve employee issues.
Premium Suites and Club Level Supervisor
Aramark Wells Fargo Center
Philadelphia
09.2014 - Current
- Responsible for providing exceptional customer service by responding to customer inquiries and ensuring employees are compliant with the company’s rules and regulations
- Managing daily on-site operations such as food preparation and employee check-ins
- Oversees 82 VIP and 10 club boxes
- Certified in alcohol distribution and food safety PA, and NJ
- Ensures that all customer needs are met, and insures guest privacy
- Manages and motivates the team in the administration of their duties.
Restock Supervisor
Aramark Wells Fargo Center
Philadelphia
09.2014 - Current
- Responsible for the flow of merchandise from the point of delivery to the sales floor or internal destination
- Responsible for receiving, unpacking, processing, inventory, organizing and storing merchandise
- Responsible for the supervision of a team of 6 crew members, and oversees 82 VIP club suites and 10 club boxes
- Certified in alcohol distribution and food safety PA, and NJ
- Manages and motivates the team in the administration of their duties.
Concessions Supervisor
Aramark Philadelphia Convention Center
09.2014 - Current
- Carries out all operational duties, including opening and closing the concession stands, oversees patron activity; and alerts Manager of any problems that arise
- Reports directly to the Concessions Manager
- Directly supervises and coordinates activities of workers engaged in preparing and serving food, and concession sales.
Concessions Supervisor
Aramark Lincoln Financial Field/ Philadelphia Convention Center
08.2012 - Current
- Carries out all operational duties, including opening and closing the concession stands, oversees patron activity; and alerts Manager of any problems that arise
- Reports directly to the Concessions Manager
- Directly supervises and coordinates activities of workers engaged in preparing and serving food.
Education
Bachelor of Arts - Psychology/ Con Mental Health
Southern New Hampshire University
Hooksett, NH01-2024
Skills
- Possesses a team-building positive attitude to enhance performance and productivity
- Excellent client communication and retention skills
- Demonstrates ability to build and maintain long-term professional relationships
- Strategic Planning
- Innovation Management
- Reporting Requirements
- Document Management
- Resource Management
- Facility Management
- Strategic Planning Expertise
- Operational Leadership
Phone
267-334-3546, 267-808-2163
References
I am able to provide excellent personal and professional references available upon request.
Timeline
Lunch Program Supervisor
Aramark Wells Fargo Center
09.2015 - Current
Premium Suites and Club Level Supervisor
Aramark Wells Fargo Center
09.2014 - Current
Restock Supervisor
Aramark Wells Fargo Center
09.2014 - Current
Concessions Supervisor
Aramark Philadelphia Convention Center
09.2014 - Current
Concessions Supervisor
Aramark Lincoln Financial Field/ Philadelphia Convention Center
08.2012 - Current
Bachelor of Arts - Psychology/ Con Mental Health
Southern New Hampshire University
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