Malcolm Lee
Fort Lauderdale,FL
Summary
Professional logistics specialist prepared to drive operational efficiency and client satisfaction. Experienced in coordinating complex supply chain processes, optimizing routes, and managing vendor relationships. Strong focus on team collaboration and adapting to changing needs to achieve results. Reliable, with skills in strategic planning, problem-solving, and communication.
Overview
7
7
years of professional experience
Work History
Logistics Account Executive
Total Quality Logistics
08.2025 - 04.2026
- Managed multiple client accounts simultaneously, balancing sales targets with operational execution
- Negotiated rates with carriers and customers to maximize profit margins
- Achieved/Exceeded monthly sales and revenue targets in a fast-paced environment
- Coordinated high-volume shipments across multiple modes with strong on-time performance minimizing service disruptions and protecting client relationships
- Optimized routing and coordination processes to improve efficiency and reduce costs
- Generated new business through high-volume outbound calls
- Developed and maintained comprehensive shipping schedules using logistics management software to streamline operations.
Assistant Sales Manager
LA Fitness
02.2025 - 07.2025
- Supported the General Manager in achieving monthly and quarterly membership sales goals, contributing to a percentage increase in new memberships.
- Coordinated new member onboarding, ensuring smooth transitions, facility tours, and personalized fitness program recommendations.
- Supported community outreach events and marketing campaigns to promote gym services and attract new clients.
- Assisted in training and supervising focusing on effective sales techniques, customer retention, and upselling premium services.
Management Assistant
Enterprise Holdings, Margate
09.2020 - 12.2024
- Identified customer needs and recommended tailored protection products, significantly boosting revenue and securing top regional sales.
- Built strong relationships with local dealerships and body shops, contributing to substantial growth in repeat business.
- Provided personalized training and mentorship to new hires, fostering skill development and creating a highly engaged, successful team.
- Led daily team meetings to inspire motivation, address challenges, and implement strategies for success.
- Analyzed branch performance metrics to identify growth opportunities, resulting in year-over-year revenue growth.
- Service Agent
- Servicing and Maintenance of fleet
- Transporting vehicles between locations to maintain inventory levels in the area.
- Managed quality control, safety, and sanitation, to ensure every vehicle rented adhered to quality company standards.
- Provided excellent customer service and created rapport through our ride back program.
Customer Service Supervisor
Arise Outsourcing LLC, Dicks Sporting Goods(Remote)
05.2019 - 07.2020
- Managed any escalated issues to resolve service and or billing errors.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Resolved product-related issues, such as order discrepancies, shipping delays, and returns, maintaining company policies and a positive customer experience.
- Proficiently utilized CRM software (e.g., Salesforce) to track and document customer interactions, improving resolution times
Education
Bachelor of Science - Communication Studies
University of Central Florida
Orlando, FLHighSchool Diploma - undefined
JP Taravella High School
Coral Springs, FloridaSkills
- Account Management
- Logistics Coordination
- Freight forwarding
- Teamwork & Collaboration
- Prospecting & Lead Generation
- Microsoft Office Suite (Word,Excel,PowerPoint)
- Customer Service and Retention
- Revenue Growth
Timeline
Logistics Account Executive
Total Quality Logistics
08.2025 - 04.2026
Assistant Sales Manager
LA Fitness
02.2025 - 07.2025
Management Assistant
Enterprise Holdings, Margate
09.2020 - 12.2024
Customer Service Supervisor
Arise Outsourcing LLC, Dicks Sporting Goods(Remote)
05.2019 - 07.2020
HighSchool Diploma - undefined
JP Taravella High School
Bachelor of Science - Communication Studies
University of Central Florida