Malcolm Lutu
Carson,CA
Summary
Dynamic Manager with a proven track record in operational management and financial analysis. Achieved #1 in SoCal Airport Sales Matrix and consistently ranked in the top 5 for Enterprise employees. Expert in conflict resolution and employee development, driving significant sales growth while enhancing customer satisfaction.
Overview
5
5
years of professional experience
Work History
LAX Station Manager
Enterprise Rent-A-Car
Los Angeles, CA
09.2023 - Current
- #1 in SoCal Airport Sales Matrix from October to December. Top 5 ABM/SM 6 months straight.
- Oversaw the daily operations of the highest-volume rental car facility in the world. The task included scheduling, staffing, employee development, counter transactions, fleet planning, vehicle audits, customer service point of contact, billing disputes, and return inspections.
- Reviewed operational and financial reports. Evaluated overhead costs to calculate break-even, then implemented plans to drive sales that would increase profit.
- Marketed to local body shops, dealerships, businesses, and other professionals to coordinate fleet plans.
- Very keen sense of conflict resolution, deescalating situations, and performing in high stress environments.
Security Manager
Blu Protection Services
Hollywood, CA
01.2020 - Current
- Assisted guests, employees, or patrons with directions, inquiries, and concerns.
- Deescalated tense situations and enforced policies professionally.
- Handled unexpected situations calmly and effectively.
- Ensured compliance with company or venue policies while maintaining satisfaction for high profile customers.
Education
Bachelor of Science - Business Administration And Management
Midland University
Fremont05-2023
Skills
- Interpersonal Leader
- Operational Management
- Financial Analysis
- Customer Service
- Conflict Resolution
- Employee Development
Timeline
LAX Station Manager
Enterprise Rent-A-Car
09.2023 - Current
Security Manager
Blu Protection Services
01.2020 - Current
Bachelor of Science - Business Administration And Management
Midland University
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