Malcolm Mack
Patient Access
Miami ,FL
Summary
Dynamic leader with a proven track record at HCA Healthcare Inc. NorthShore Medical Center, enhancing patient access processes and elevating service delivery through strategic initiatives. Achieved significant efficiency gains and reduced employee turnover by fostering a supportive environment and implementing a robust training program. Skilled in HIPAA compliance and team management, demonstrating exceptional problem-solving abilities and a commitment to excellence.
Overview
31
31
years of professional experience
Work History
Patient Access Supervisor
HCA Healthcare Inc. NorthShore Medical Center
10.1993 - 01.2025
- Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
- Developed a comprehensive training program for new employees, ensuring thorough understanding of job responsibilities and hospital policies.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting goals for future growth and development.
- Maintained compliance with all relevant regulations including HIPAA guidelines on patient privacy protection while handling sensitive information during registration processes.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
High School Diploma -
Hillsborough High School
5000 Central Ave 05-1984
Skills
- HIPAA compliance
- Effective problem solving
- Team management
- Insurance verification
- Customer service
- Friendly and outgoing
- Customer follow-up
- Patient check-in
- Registration and admissions
- Patient registration
Timeline
Patient Access Supervisor
HCA Healthcare Inc. NorthShore Medical Center
10.1993 - 01.2025
High School Diploma -
Hillsborough High School
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