Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Malcolm Miller

Sherman,TX

Summary

Dynamic and team-oriented Real Time Analyst with experience in project leadership. Driven with passion for delivering high quality work. Detail-oriented and focused in identifying opportunities for process improvements. Diverse in various software programs, and the desire to learn and grow professionally. Detail-oriented Controls Technician with excellent troubleshooting skills and progressive career in BAS industry. Safety-focused with commitment to preventing incidents through regular system audits and reviews. Strong written communication skills to maintain documentation and logs.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Controls Technician

TDIndustries
Sherman, TX
08.2022 - Current
  • Performed scheduled installation and replacement of control systems and equipment.
  • Dismantled, troubleshot, repaired, and reassembled systems and components to maintain functionality.
  • Installed, calibrated, tested, configured, and maintained HVAC instrumentation and process control systems.
  • Gathered customer requirements, reviewed engineering drawings, and created project plans to address the needs of multiple stakeholders.
  • Collaborated with mechanical engineers to resolve product development and maintenance issues.
  • Preserved energy and increased system reliability by adjusting equipment cycles.
  • Preformed retrofit/installation (Siemens, Distech, Vykon, Tridium)
  • Identified areas where improvements could be made in terms of system efficiency or cost savings.
  • Installed operating systems, configured settings, and added and removed applications as needed.
  • Managed multiple projects simultaneously while meeting deadlines.
  • Trained users in the use of new software packages or hardware devices.
  • Installed and maintained control systems and other technical components to complete equipment installations.

Real Time Analyst

Arstrat
04.2014 - 07.2022
  • Analyze and mancall volume in Real Time to ensure service levels are met daily; Collaborate with Managers and Supervisory teams tracking call trends and averages on a monthly and quarterly basis; Good working knowledge of Microsoft Excel; Create daily/weekly/monthly reports and undertake intraday reporting and other MI operations; Promote a focused goal driven environment; Observe and monitor call volumes and create strategic plan to improve and maintain overall standard/statistics; Identify and Analyze data trends
  • Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions.
  • Conducted record searches and coordinated with other units on procedural problems involving complex cases.
  • Developed software analysis plans and designs to improve system performance.
  • Prepared reports highlighting progress made against deliverables and deadlines.

Lead Server

Tokyo Sushi and Hibachi
01.2013 - 01.2014
  • Extensive experience in all aspects of restaurant operations/management; Excellence and expertise in Customer Service; Led training sessions for new staff/scheduling; Assist with labor budget and cost control preparation/inventory

Retail CSR

Old Navy
01.2012 - 01.2013
  • Customer Service/POS/Cash handling; Warehouse/Inventory; Shipping/Receiving; Restock Merchandise

Education

High School Diploma -

Manitou Springs High School
Manitou Springs, CO
07.2013

Skills

  • Effectively oversees teams, managing responsibilities, tasks and technical functions
  • Ensures projects are managed, schedules updated to support customer expectations
  • Oversee and develop documentation and training for operations and customer support staff
  • The ability to work independently with accountability and professionalism
  • Critical Thinking
  • Attention to Detail
  • OSHA Compliance

References

References Upon Request

Certification

  • [OHSA 10] Training - 2023
  • Distech ECY Certification
  • Tridium Niagara N4 Certification

Timeline

Controls Technician

TDIndustries
08.2022 - Current

Real Time Analyst

Arstrat
04.2014 - 07.2022

Lead Server

Tokyo Sushi and Hibachi
01.2013 - 01.2014

Retail CSR

Old Navy
01.2012 - 01.2013

High School Diploma -

Manitou Springs High School

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