Malcolm Somerville
Bartlett
Summary
Customer service professional with proven track record in managing client interactions and optimizing service processes. Known for reliability, adaptability, and strong focus on team collaboration to achieve outstanding results. Expertise in conflict resolution and effective communication ensures seamless service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Blue of TN Sanitas Medical Center
03.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Patient Care Coordinator (Temporary)
Emory University Hospital
03.2018 - 01.2023
- Coordinated patient appointments and consultations to improve clinic workflow.
- Improved patient satisfaction by addressing inquiries and resolving issues promptly.
- Managed patient records and data to ensure accuracy and compliance with regulations.
- Enhanced communication between patients and healthcare providers, facilitating better care.
- Provided compassionate support to patients, improving their experience during visits.
Server/Bartender
Marriott Hotel Atlanta
03.2018 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Caregiver
Home Instead Senior Care
05.2017 - 03.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Direct Support Professional
ACA Communities
07.2016 - 05.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Education
Certificate - Nurse Assistant
Anthem Career College
Memphis04.2014
High School Diploma -
Bartlett High School
Bartlett, TN05-2011
Skills
- Critical thinking skills
- Organizational skills
- Customer service
- Attention to detail
- Documentation
- Office administration
- Relationship building
Certification
- Caregiving License
- CNA License
- CPR Certification
Timeline
Patient Care Coordinator
Blue of TN Sanitas Medical Center
03.2023 - Current
Patient Care Coordinator (Temporary)
Emory University Hospital
03.2018 - 01.2023
Server/Bartender
Marriott Hotel Atlanta
03.2018 - 08.2022
Caregiver
Home Instead Senior Care
05.2017 - 03.2018
Direct Support Professional
ACA Communities
07.2016 - 05.2017
Certificate - Nurse Assistant
Anthem Career College
High School Diploma -
Bartlett High School
Similar Profiles
Daniel Perez AgudeloDaniel Perez Agudelo
Population Health Manager at Sanitas Medical Center of TNPopulation Health Manager at Sanitas Medical Center of TN
Chara HooverChara Hoover
Risk and Compliance Manager at Sanitas Medical Center TN marketRisk and Compliance Manager at Sanitas Medical Center TN market
Cindy TrevinoCindy Trevino
Referral Coordinator at Sanitas Medical Center / Innovista Medical CenterReferral Coordinator at Sanitas Medical Center / Innovista Medical Center