Malcolm Stevenson
Houston,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Representative
Just Energy
12.2023 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Increased sales performance by conducting regular product knowledge training sessions for the team.
- Streamlined communication among staff members by developing a clear chain of command system.
- Enhanced team morale and productivity through regular feedback, recognition, and team-building activities.
- Assisted in hiring new staff members, participating in interviews and providing input on candidate selection decisions.
- Developed employee schedules, balancing individual preferences while meeting the operational needs of the business effectively.
- Resolved conflicts between employees professionally, fostering a positive working environment that encouraged collaboration rather than competition.
- Monitored employee performance regularly, identifying areas for improvement and offering constructive feedback accordingly.
- Contributed to the development of new store policies and procedures, ensuring that they were clearly communicated and consistently enforced.
- Assisted supervisor with feedback for employee performance evaluations.
Warehouse material handler
R & R Construction
04.2019 - 12.2019
- Collected and disposed of excess stock, defective items or obsolete materials
- Kept the team safe and efficient by maintaining clean tools, equipment and work areas
- Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks
- Organized stock from the loading dock to smoothly transport to the correct location.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
Surveyor
Zachary Construction
03.2017 - 10.2018
- Assisted with shoot elevation for foundations; ran grade rod
- Assisted party chief in stake out/lay out survey by labeling and setting stakes
- Assisted in setting location and elevation for anchor bolts
- Helped checked rebar clearance for pre-pour check outs
- Made sure company vehicle was loaded and stocked before beginning work
- Helped with cleaning and calibrating survey equipment.
Pipe fitter/Helper
Excel Construction
04.2015 - 02.2017
- Prepared for the installation of new piping by cutting and drilling wall and floor holes
- Selected appropriate pipe sizes and types and assembled supports and hangers
- Created holes in structures, including decks, walls, and mains using hand and power tools
- Measured, marked, and cut pipe materials for threading and installation
- Assembled pipes, tubes, fittings, and other materials, following engineering plans and specifications.
Equipment Operator
City of Lake Charles
08.2013 - 03.2015
- Completed a wide range of site tasks such as clearing land and grading earth for planned paving
- Coordinated work with team members to efficiently complete tasks with top-notch safety standards
- Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks
- Transported materials between sites and around the job site by operating equipment such as dump trucks and rollers.
Material Handler
Haliburton
09.2012 - 02.2013
- Operate front end loader forklift
- Change rail cars with track mobile
Education
High School Diploma -
Lagrange Senior High School
Lake Charles, LA05.2010
Skills
- Revenue Generation
- Account Servicing
- Lead Generation
- Sales consultation
- Sales Development
- Sales closing
- Client Service
- Prospecting skills
- Interpersonal communication skills
- Cold-calling
- Customer Success Management
- Sales Presentations
Accomplishments
- Ranked #11 nationally for Just Entergy in 2024
Certification
TWIC Card, 10/2021, 10/2025
Personal Information
Willing To Relocate: Anywhere
Affiliations
- Elite Acquisitions, llc
Timeline
Sales Representative
Just Energy
12.2023 - Current
Warehouse material handler
R & R Construction
04.2019 - 12.2019
Surveyor
Zachary Construction
03.2017 - 10.2018
Pipe fitter/Helper
Excel Construction
04.2015 - 02.2017
Equipment Operator
City of Lake Charles
08.2013 - 03.2015
Material Handler
Haliburton
09.2012 - 02.2013
High School Diploma -
Lagrange Senior High School
TWIC Card, 10/2021, 10/2025
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