Malcolm Walker III
Server
Pinellas Park,FL
Summary
Results-driven Assistant General Manager with expertise in inventory control, staff management, and food safety. Proven track record of enhancing operational efficiency and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
Buffalo Wild Wings
Cranberry Township, PA
07.2015 - 04.2026
- Led daily operations to ensure exceptional customer service and satisfaction.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Implemented promotional strategies to enhance sales performance during peak hours.
- Coordinated staff schedules to optimize labor costs while maintaining service standards.
- Oversaw compliance with health and safety regulations, ensuring a safe dining environment.
Server
Ditka's Restaurant
Pittsburgh, PA
04.2011 - 06.2015
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained and mentored new team members in restaurant procedures and service standards.
- Managed multiple tables efficiently, enhancing guest satisfaction and retention.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Accounting
Penn State-Beaver
Monaca,PASkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Food safety and sanitation
- Strategic planning skill
- Sales forecasting
- Vendor relationship management
Timeline
Assistant General Manager
Buffalo Wild Wings
07.2015 - 04.2026
Server
Ditka's Restaurant
04.2011 - 06.2015
Accounting
Penn State-Beaver